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SalaryThe IT Contract Governance Manager is responsible for building and managing mutually beneficial partnerships with technology vendors to optimise value, measure performance, mitigate vendor risks, and drive innovative solutions and ways of working with Optus IT whilst ensuring all domain contracts and their lifecycles are managed and governed according to the Optus procurement and legal policies.
This role also would be the central link between the IT Domain and other Optus functions such as Optus Procurement, Optus Legal, Optus Risk on all matters relating to Domain contracts
This role further oversees the delivery of Application services from internal and external suppliers to ensure seamless, end-to-end service delivery.
- Demand Management: business and IT requirements, requirements prioritization, business expectation management
- Relationship Management: vendor management, business, IT and provider alignment, executive ownership
- Performance Management: vendor quality control, continuous improvement, sustainable business growth
- Risk Management: vendor service continuity, security, compliance
- Establish Measures of operational performance that directly impact customer experience, determined by analysis of our internal systems.
- Post Graduate Degree in Finance, IT, management, computer science, electronic or computer engineering fields
- Experience in managing contracts in one or more technology categories, including software, services and communications
- Proven experience in managing vendor relationships.
- Excellent interpersonal and relationship management skills with a proven capacity to develop and maintain client relationships at a senior level
- Demonstrated experience in managing large scale sourcing agreements and commercial contracts.
- Demonstrated experience in developing and implementing systems, frameworks, policies and processes to support operational needs related to procurement and vendor management
- Extensive experience at a senior management level in financial/resource management, strategic planning, policy development and performance monitoring, preferably in a shared services environment.
- Understanding of software development methodologies and strong vendor management.
- Strong communication and interpersonal skills in order to liaise effectively with other internal /external Optus departments
- A positive attitude towards change and recognition that it is continuous and a willingness to be a champion of change
- Excellent written and verbal communication, conflict resolution and negotiation skills, including a proven capacity to consult widely and actively influence key decisions at an executive level in order to achieve key outcomes.
- Ability to explain and present complex technical ideas to both technical and non-technical audiences at all levels.
- Cloud competency including knowledge and experience with various Marketplaces.
- Knowledge of one or more business reporting tools like Power BI
- In depth knowledge of AWS billing and invoicing.
Our vision is to be Australia's most loved everyday brand with lasting customer relationships. By creating unique customer connections, being digital everywhere and delivered by our amazing people.
Every role at Optus helps us to achieve our vision. We believe in the value of an inclusive and diverse workforce for our people to build stronger connections within our teams, with our customers and fuel innovation.
We're a highly collaborative workplace, and offer a range of perks such as:
- Discounts to Optus products and services, and to over 400 retailers Australia wide
- Ongoing training, mentoring and development opportunities
- Hybrid ways of working
- Competitive salary
- Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
To find out more about our culture at Optus, go behind the scenes with our people by searching #OptusLife on LinkedIn.
Please no recruitment agencies, we’ll be managing this role in-house. Any resumes submitted outside of our process will be deemed the sole property of Optus.
As a provider of essential services across Australia, Optus has a critical role in the community through keeping our customers connected to the people they love and the things that matter. We have a COVID-19 Vaccination Policy and also require vaccination to enter our workplaces. Please speak to us if you have any questions about this policy or how it impacts you, including any concerns you might have about meeting this requirement.
