IT Helpdesk Analyst
Job no:
Work type: Full time
Location: Sydney
Categories: Call Centre/Customer Service, Information Technology
CSR is a building products company with a rich history spanning over 150 years, we are at the forefront of delivering innovative and sustainable building solutions for the building and construction industry.
When you join CSR, you join a community of people who enjoy coming to work and a company that genuinely invests in their employees. Our culture is one of our most valued assets, so when we recruit, we look for people that not only share our values but are also excited to celebrate our successes.
Making CSR a great place to work is our commitment to providing a diverse and inclusive workplace in which everyone is treated fairly and with respect. We recognise diversity and inclusion as one of our most important resources and this is why we are committed to ensuring our work lives fit in with our personal lives. We offer our employees a hybrid working environment, annual leave loading, ability to earn more via overtime, yearly salary reviews, novated leasing and an opportunity to work with highly experienced IT professionals where you can further develop your skills (with a training development plan).
You will be the public face and first point of contact of the IT team, this role is a great career opportunity for someone who prides themselves on providing excellent customer service and IT troubleshooting skills. You will be responsible for answering all helpdesk calls within service level agreements and recording all incident and resolution details in our call management system. In addition, you will be required to monitor, answer and resolve help desk calls as well follow up escalated incidents to ensure resolution.
The IT Helpdesk team operates a rotating 8 1/2hr shift roster between the hours of 6:00am and 6:00pm from Monday to Friday. After hours telephone support is provided by the team for high priority incidents on a rostered basis (once every four weeks paid as overtime).
To secure this role, key attributes required include high customer service focus, an aptitude for IT, commitment to following standards & procedures and an ability to liaise with the broader business as well as technical personnel to deliver solutions.
So, if you are self-motivated, driven by excellence, enjoy having work/life balance and working in a highly supportive team environment then this may be the opportunity you have been waiting for! Apply online today!
To find out more about us, visit www.csr.com.au
Advertised: 26 Aug 2022 AUS Eastern Standard Time
Applications close: 25 Sep 2022 AUS Eastern Standard Time