Address
SalaryJob reference: 586764
Location: 5042 - TONSLEY
Job status: Long Term Contract
Eligibility: Open to Everyone
- Full time contract till 19 December 2025!
- ASO4 ($75,430 - $79,070) + Super
- Based at Tonsley TAFE SA Campus!
About TAFE SA
Awarded the Training Provider of the Year at the 2021 and 2022 SA Training Awards, TAFE SA ensures all South Australian students have access to quality education and skills training across a number of regional and metropolitan locations.
By working with TAFE SA, you’ll have the opportunity to advance your career in a diverse and inclusive organisation, while helping to deliver job-ready skills and meaningful outcomes for students across our state.
About the role
The IT Service Delivery Analyst is responsible for coordinating and delivering a range of day-to-day technical support and advice to TAFE SA staff in the use of ICT services, devices, and applications, including taking ownership of ICT Service Delivery ticket queue and monitoring incidents and requests to ensure resolution within Service Level Agreements. The role delivers customer focussed services in desktop hardware and software support, IT networks and systems, Microsoft Office suite, and cloud services such as Microsoft 365 and contributes to the quality of IT Service Delivery capabilities.
Special Conditions
The successful applicant is required to demonstrate having a valid Working With Children Check (WWCC) prior to being employed. Applicants who do not hold a WWCC will need to apply at Department of Human Services (DHS).
Application Instructions
All applications must be submitted online.
Please respond to the eight ‘Key Selection Criteria' with examples that demonstrate your suitability for the advertised role.
For further information on how to apply for this position, please refer to the attached application guidelines and Role Descriptor.
Inclusion and Flexibility Statement
At TAFE SA, we ensure our workplaces are safe, inclusive, supportive, and respectful. We do not accept discrimination, harassment, or violence of any kind. As an Equal Opportunity employer, we strongly encourage applications from First Nations people, people from culturally and linguistically diverse (CALD) backgrounds, LGBTIQA+ and people and people living with disability.
TAFE SA offers a range of work options to attract and retain great staff, including part-time. We support employees to manage their work-life balance at all stages of their lives. Applicants are encouraged to discuss the flexible working arrangements for this role.
Enquiries
Michael Engelhardt
IT Service Delivery Coordinator
***************@tafesa.edu.au
Applications close: 14/04/2024 11:45 PM
Attachments:
- Application Guidelines - PS Act & Weekly Paid.pdf
- Pre-Employment-Declaration_240522.pdf
- RD IT Service Delivery Analyst - ASO4 - 2022 (1).pdf
Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
