AddressThis role involves facilitating prompt delivery of network and desktop services, including hardware and software support, to ensure optimal computer use for internal and external customers. Additionally, it includes administering the Council's telecommunications system, managing patching, handset maintenance, and new service provision.
Key Responsibilities:
- Uphold the Council's values and behaviors consistently.
- Provide high-quality customer service and help desk support.
- Manage network and desktop services, including installations and upgrades.
- Administer telecommunications systems, including fault diagnosis and documentation.
- Participate in team development and performance reviews.
- Adhere to OHS, risk management, and equal opportunity policies.
Required Skills/Experience:
- Tertiary qualification in IT or a minimum of 3 years of relevant experience.
- Proficient in delivering strong customer service.
- Technical expertise in network and desktop support.
- Effective task prioritization and management abilities.
- Exceptional communication and interpersonal skills.
- Familiarity with ITIL or similar frameworks.
- Capable of both independent work and collaboration within a team.
- Knowledgeable about desktop standard operating environments and help desk procedures.
- Demonstrated experience in network and infrastructure troubleshooting.
If you feel confident in your skill set, we invite you to apply now and seize this opportunity.
