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Form of work Growing Australian AdTech organisation seeking permanent IT Support Officer in Townsville!
Your new company
A rapidly growing Australian AdTech organisation with operations throughout the country are seeking a permanent IT Support Officer. This role will see you both support the business’s day to day IT activities alongside working on a variety of new upcoming projects from their Townsville based HQ!
Your new role
Established many years ago in North Queensland, this organisation has rapidly grown to encompass multiple offices throughout the state with big named clients all over ANZ! Starting within print media, this company has evolved with the times to incorporate technology in not only how they operate, but in the services they offer to their customers.
Having previously outsourced all their IT services, with exponential growth over the past 12 months alone, this company are seeking to expand their internal technical capabilities and as such are seeking to hire. Within this diverse and unique organisation, you will report into the Executive Business Manager who oversees all internal operations.
Reporting into this individual, your work will see you interact with stakeholders from a variety of different departments from financial to publishing to support the organisations IT systems, hardware and network across multiple technical domains. The day-to-day responsibilities will see you conduct Level 1 – 2 support to work on everything such as password resets, server management, website updates, Office 365 support, Active Directory config, hardware rollouts and everything in-between.
Alongside these support activities there will also be project-based work assigned to you based upon your skill set. For example, this organisation are seeking to migrate to PowerBI and if experienced in this, you will be given this project to run and manage. If this (or any other projects) are outside of your capabilities, you will be given the opportunity to upskill and to apply these skills on the job. If a project is too large or complex, then outsourcing is still an option with you working alongside the vendor to expand your technical knowledge.
You will also be conducting non-hands-on work such as creating technology documentation, planning hardware roll outs and organizing systems upgrades amongst other higher-level duties.
Most importantly, this position will enable you to grow and learn. This role will be forever evolving, enabling you to take full advantage of the opportunity on offer for years to come.
This organisation treats everyone with equal respect regardless of if this individual is working in the marketing team, finance department or any other areas and encourages collaboration to get the job done. Your feedback is always heard, and you will be valued not only based on your skill set, but yourself as a person.
What you'll need to succeed
You will need experience/knowledge (in no particular order) across the following:
Microsoft technologies (e.g. Windows 10, Windows Sever, 365, etc)
Hardware (Desktops, Laptops, Mobile Devices, Routers, Access Points, Printers, etc)
Willingness to learn and grow
Being a driven self-starter
Troubleshooting and problem-solving skills
Technical mindset
Working with stakeholders at all levels
Perfect communication skills (written and verbal)
Full Australian working rights
What you'll get in return
You will be offered a permanent role in a high performing and rapidly growing AdTech organisation in Townsville. With brand new modern offices, numerous incentives and the opportunity to further your career, this position is both exciting and rewarding!
What you need to do now
If you are interested in this role, click ‘apply now’ or email an up to date resume to Toby.Applegate@Hays.com.au. If this role isn’t quite right for you but you are looking for a new position please do not hesitate to get in touch.
LHS 297508#2779132
