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Form of work A great opportunity for an experienced IT Service Desk officer has recently become available.
This opportunity is a 4-month contract role with the potential to extend, you will be required to work a 35 hour week.
The IT Service Desk role is responsible for provision of first level IT Service Desk Support including logging incidents, service requests and incident resolution.
Main duties, but not limited to:
Ensure incidents are properly logged
Respond to service desk requests, process to meet or exceed targets
Conduct surveys to assess user satisfaction and prior to the closure of the incident
Comply with service desk procedures
Maintain and update procedures with new issues
Contribute to continual process improvement by maintaining awareness of developments and trends within the field of IT
To be considered you must have or be:
Proven experience in a service desk or customer service environment
Excellent customers service skills
Excellent communication skills
Experience in an ICT Service Desk environment
Demonstrated analytical skills at first level incident resolution
Tertiary qualification, ICT Certificate, Certificate IV in Service Desk, or relevant proven experience
Current drivers licence
Must be fully vaccinated
If you are interested, please apply online by submitting your current resume or contact James on 02 8853 4111.
