Address
Form of work Loadshift is Australia’s largest freight marketplace, with over half a billion kilometres of freight posted to date. We frequently do more freight than the distance from the earth to the moon per day! Owned by Freelancer, Loadshift is a technology company that uses software to connect freight owners with transport operators at a global scale.
We are an end-to-end secure freight management platform- from getting quotes, securing permits, to selecting carriers, all with tracked delivery.
We are not a parcel service, we primarily move heavy haulage freight such as machinery, grain, livestock, portable buildings, railway carriages for the mining, construction and industrial sectors. We recently moved the largest boat by road that has ever been attempted in the southern hemisphere!
Join the Loadshift team that has been #1 in the country for over a decade!
Who are our Junior Account Coordinators?
Loadshift's Junior Account Coordinators will focus on managing the day-to-day activities of our customers to ensure seamless operations. They will seek out to execute on opportunities to grow the business to the next level of operational excellence. They are tasked with the detailed execution of every customer and are continually collaborating with partners across the organization to improve service on their accounts, streamline processes, grow business, and elevate the freight owner experience.
What You'll Do
Schedule deliveries with clients and 3rd Party Logistics providers
Determine carrier to book based on rate, availability, and on-time performance
Timely escalation of delivery issues or potential errors
Nurture and develop strong and effective relationships with drivers and internal departments
Monitor and manage driver performance
Active connector to look for alternative solutions in case of issues and advise all sides of the business
Responsible for daily crisis-management and rescheduling shipments if needed
Requirements
A self-starter nature - you can work both independently and in a team and are constantly seeking new challenges
Target driven
Ability to multi-task and knack for solving problems in new and creative ways
Excellent communication skills, being able to express complex ideas simply and concisely
An innovative mindset focused on doing things better, faster, more efficiently
Passion for the service needs of our customers and transportation partners
And we'd love it if you had:
1+ years Experience in a customer-facing Logistics/Transport role
Freight broker experience a huge plus
Just when you thought it couldn’t get any better:
Change lives every day – Everything we do as part of our jobs contribute to improving the lives of our users on a global scale.
Fast-track your career - We boast a meritocratic culture, renowned for hiring into senior roles from within and producing many business and product leaders in the technology industry
Benefits
A meritocratic culture with the ability to take ownership and fast track your career.
Weekly Town Halls with the all important Q&A session with the CEO (you really can ask him anything)!
Free Class Pass membership.
Friday lunches - We finish each week with a catered lunch. Every Friday we offer a different cuisine from local restaurants.
Fully stocked kitchens + yes we do have beer taps (and a bar with a killer view!)
Hack-a-thons - Get hacking and programming in this quarterly company-wide where teams create solutions to existing problems and win prizes. The 2-day event is filled with games, events, shows, food and more.
Fun events (we once built a soccer stadium in the office with two tonnes of turf).
Located at Grosvenor Place - Home of Freelancer HQ, this iconic building and location with harbour views with weekly and complimentary classes, activities, events, promotions, competitions and deals.
