Junior Account Manager

Freightlancer is a logistics marketplace that uses technology to connect freight owners with transport operators at a global scale. With the recent acquisition of Loadshift, Australia's leading heavy haulage transport marketplace, we are looking to scale up the team as we go through a period of accelerated growth.

At Freightlancer, you get to carve your own path, and we reward those who take charge, seek to constantly improve and establish themselves as experts in their field. You’ll find a workplace full of bright, like-minded colleagues who consistently break down barriers so that you can do your best work and grow within the organisation.

Who are our Junior Account Managers?

Freightlancer's Junior Account Manager will focus on managing the day-to-day activities of our customers to ensure seamless operations. They will seek out to execute on opportunities to grow the business to the next level of operational excellence. They are tasked with the detailed execution of every customer and are continually collaborating with partners across the organization to improve service on their accounts, streamline processes, grow business, and elevate the freight owner experience.

What You'll Do

• Schedule deliveries with clients and 3rd Party Logistics providers
• Determine carrier to book based on rate, availability, and on-time performance
• Timely escalation of delivery issues or potential errors
• Nurture and develop strong and effective relationships with drivers and internal departments
• Monitor and manage driver performance
• Active connector to look for alternative solutions in case of issues and advise all sides of the business
• Responsible for daily crisis-management and rescheduling shipments if needed

Requirements

• A self-starter nature - you can work both independently and in a team and are constantly seeking new challenges
• Target driven
• Ability to multi-task and knack for solving problems in new and creative ways
• Excellent communication skills, being able to express complex ideas simply and concisely
• An innovative mindset focused on doing things better, faster, more efficiently
• Passion for the service needs of our customers and transportation partners
  

And we'd love it if you had:

• 1+ years Experience in a customer-facing Logistics/Transport role
• Freight broker experience a huge plus

Benefits

• A meritocratic culture with the ability to take ownership and fast track your career growth.
• Free Class Pass membership.
• Fully stocked kitchen + yes we do have beer taps (and a bar with a killer view).
• Catered lunches once a week.
• Weekly Town Halls with the all important Q&A session with the CEO (you really can ask him anything)!
• Regular team building events (think speed boats in the harbour, escape rooms, karaoke, laser tag, trivia nights, poker nights in the office).