AddressExcellent opportunity in Australia’s leader in fitness franchising!
- Vibrant and empowered team
- Hybrid flexible work style
- Join a growing business that changes people’s lives for the better!
Who we are:
Collective Wellness Group (CWG) is the Master Franchisor in Australia for leading health and wellness brands including Anytime Fitness and XTEND Barre. Our purpose is to inspire healthier lives and we are well on our way to achieving this with our membership base exceeding 590,000 people and continuing to grow.
Our team is dynamic, fast-paced and they help to make Australia healthier in their roles every day!
The role:
Reporting to the Business Analyst and Systems Manager in a part-time capacity with the option to work full-time, the purpose of this role is to troubleshoot and resolve endpoint issues, install and support the systems, and assist with the day-to-day operations of CWG's business initiatives, projects and IT infrastructure.
Day to day will include:
- Providing technical support across the company (this may be in person or over the phone)
- Responding in a timely manner to service issues and requests
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Setting up accounts for new users
- Monitoring and maintaining computer systems and networks
- Repairing and replacing equipment as necessary
- Planning and undertaking scheduled maintenance upgrades
- Engaging with third party vendors to resolve technical problems.
- Keeping track of equipment/asset management
- Responding to any escalated technology related issues from the network customer service team
Experience & About You:
- This is a stand-alone position and would ideally be suited to someone with 3-5 years of level 2 support experience looking to gain systems administration experience.
- Experience working with IT systems including but not limited to Zendesk, Azure and Microsoft 365 is desirable
- A natural customer service aptitude
- Interest in Cyber Security
- A self-starting, driven attitude to support continuous system and process improvements
- Excellent stakeholder management and verbal/written communication skills
- Proven ability to perform in a fast-paced corporate environment and be able to learn quickly
- A strong passion for technology
- An interest in health and/or wellness is advantageous
- You must be an Australian Citizen
The Perks:
We practice what we preach! You will be supported every day to live an active and healthy lifestyle, in a fun and passionate working environment. Further to this, our team receive;
- Hybrid and Flexible style of working
- Free gym memberships (physical and virtual) to the Collective Wellness Group brands
- A day of birthday leave each year
- Dog friendly office
- Access to our Ignite LMS system for ongoing learning and development opportunities
- Lane Cove location
- And more!!
We pride ourselves on our vibrant and empowering culture. If you have a positive energy, competitive spirit and enjoy managing your work independently whilst interacting with team members, we want to hear from you.
We thank you in advance for your interest in this position, however only shortlisted candidates will be contacted for an interview.
STRICTLY NO RECRUITMENT AGENCIES PLEASE
#LI-Hybrid
