Knowledge & Capability Lead

About The Role
At ANZ our purpose is to shape a world where people and communities thrive. We're making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things- whether they're buying a home, building a business or saving for things big or small.
The Knowledge & Capability Lead is critical to making this happen and will be accountable for leading a team of KYC SMEs that are responsible for looking after ACIP knowledge management, including capability uplift of KYC Operations and Quality teams (in India & Australia), reiterating AML/CTF policy requirements, and managing KYC escalations and dispute resolution. The Knowledge and Capability team provide training and support for the KYC Operations and Quality teams, who are responsible for ensuring the safe and effective KYC onboarding and maintenance of Australia Retail and Commercial customers (simple/complex and individual/non-individual). The Knowledge and Capability lead also works closely with Financial Crime Advisory both in providing guidance on policy requirements and when resolving KYC escalations and disputes.
Role Location: 833 Collins Street, Docklands VIC 3008
Schedule: Full Time
Role Type: 10-Month Opportunity
What will you bring?
To grow and be successful in the role, you will ideally bring the following:

• Strong leadership skills and able to establish clear direction and motivate teams
• Strong verbal and written communication skills, as well as excellent listening, and interpreting and innovating problem-solving skills
• Process improvement
• Strong interpersonal, collaboration, influencing, relationship management and negotiation.
• Extensive experience in banking operations, instruments, processes, AML/CTF and Sanctions policy and application
• Strong understanding of ANZ Risk and Compliance frameworks and policies and AML/CTF regulatory requirements

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
So, why join us?
There's something special about being part of ANZ. From the moment you join us, you're part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.
As a Purpose-led bank, we've committed to delivering commercial and societal outcomes across environmental sustainability, financial wellbeing and household affordability. We deliver these sustainability commitments with our customers, in our business and across the communities where we operate.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.
We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.
You'll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
To find out more about working at ANZ or to view other opportunities visit . You may apply for this role by visiting ANZ Careers and searching for reference number 58049
Job Posting End Date
01/02/2024, 11.59pm, (Melbourne Australia)