Address
Form of work
Salary- Knowledgebase Author
- Baseline, or ability to obtain
- ASAP start to June 30 2023
- $70 - $90 per hour inc super
- Canberra ACT (on site)
- ID: 975710
- Closes: 10.10.22
including systems, tools, resources, artefacts, and training modules.
ABOUT THE JOB:
Managing knowledgebase content throughout the documentation lifecycle, including document creation, review, implementation, upkeep, reviews, responses to feedback, and managing topics; including general operations of the knowledgebase space involving creating and modifying document workflows, identifying content owners, and reviewing expiring or ageing documentation.
Writing and maintaining technical documentation and service management system design specifications; and the documentation of new processes in consultation with business representatives, Subject Matter Experts, and other specialists
Provide analysis on complex issues and contribute to the management,
preparation and coordination of policy formulation and/or project management.
Develop and support key internal and external relationships, including managing stakeholders to achieve work area and agency goals. In addition, represent the agency by promoting it’s interests in various forums.
Make and communicate decisions using good judgement, expertise and knowledge, governed by legislation, regulations, best practice principles or relevant operating instructions and procedures.
THE SUCCESSFUL CANDIDATE WILL HAVE:
- Understanding in the application of the ITIL framework and its relationship with service and knowledge management.
- Understanding of applying service and knowledge management practices across an organisation and within a knowledgebase.
- Knowledge and experience in documenting service desk support artefacts and tools for clients, and maintaining a knowledgebase.
- Knowledge and experience in successfully setting priorities and delivering quality results on time.
- Proven ability to communicate effectively whilst responding to stakeholder needs and expectations across a geographically dispersed network.
- Proven analytical abilities with the ability to facilitate change and contribute to business improvement strategies.
- Demonstrated personal integrity whilst achieving results within legislative and policy parameters
#SCR-chinh-doan
EFFECTIVE PEOPLE IS;
LOCAL & TRUSTED 100% AUSTRALIAN
Veteran owned and operated with offices in Canberra and Brisbane with over 20 years of experience.
PEOPLE FOCUSED
You're not just another number, our commitment to our candidates and clients is always about the people...really!
HONEST, TRANSPARENT, SIMPLE
Recruitment doesn't need to be complicated. Our competitive fee-structure is completely transparent and broken down for you upfront with no hidden costs.
BOUTIQUE, BIGGER ISNT ALWAYS BETTER
With EP you can have it all, our service is catered to you and all inclusive, we provide; Insurance Cover, Payroll Services, Salary Packaging and Novated Leasing
