Lead Development Specialist

Cochlear is the global market leader in implant hearing solutions. Cochlear's mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer from severe hearing loss. It’s an incredible piece of engineering and the only product in the world that restores a sense through technology. Imagine using your experience to help people around the world to hear again. We can offer a unique opportunity to join Cochlear, an iconic Australian company, leading the world in implantable hearing solutions. Our mission is to help more people to hear.The Opportunity - What you’ll be doing.Working as part of our Engagement Team, the Pre-Sales Specialist (Lead Development Specialist is Cochlear’s business tittle) will serve as a primary liaison with key third-party sales and marketing accounts, monitor quality and effectiveness, data compliance and process optimisation.The Pre-Sales Specialist will be responsible for identifying and qualifying marketing leads that result in opportunities from our direct-to-consumer campaigns and drive key strategic initiatives with our Third-Party providers.Account Co-ordinationLeads and implements business improvement projects aligned with strategic plan priorities and portfolio accountabilitiesProvide coaching to key accounts and identifying areas of improvement through analysis of trends and metrics to call centre agents and Engagement Team to Consistently achieve weekly quotas of lead contact volumes and associated lead management metricsMonitor consumer facing call quality and process efficiency that meets legal and regulatory complianceInterface closely with sales and consumer marketing teams to provide insight/recommendations into development of consumer facing material and campaign executionConsistently achieve weekly quotas of lead contact volumes and associated lead management metricsConsumer CommunicationOwn, create and process leads within Salesforce, working to qualify prospects to drive qualified leads to the Engagement team.Interact and provide general information with prospects via telephone, email, post and other consumer channels.Take part in the development of scripts across all consumer facing communication channelsIdentify process improvements and strategies that increase conversion rates, and increased lead responsivenessCreate training material and process flows for lead managementData Management & Administrative SupportAnalysis of leads and conversions as it relates to market growth and market shareProvide closed-loop feedback between Engagement team, marketing and Field Teams to ensure continuous process optimisation and identification of growth initiativesWho are we looking for?The ideal candidate will hold experience in a sales environment or target driven customer facing role which included process improvement or account management responsibilities.They will demonstrate strong interpersonal and communication skills displayed across diverse demographics and experience building and nurturing internal and external stakeholder relationships.This role requires the ability to work in a high-energy metric driven sales team environment, technical fluency with an advanced level of comfort with web based and interactive tools will see you thrive in this role.Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry’s best clinical, research and support networks. That’s why more people choose Cochlear than any other hearing implant company. Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life’s opportunities.If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.#CochlearCareersHow we recognise your contributionWe want Cochlear to be a place where our people truly enjoy coming to work. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.For more information about Life at Cochlear, visit www.cochlearcareers.comAt Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. We offer flexible working arrangements, and we understand flexibility is not the same for everyone. We're open to a conversation about what flexibility means for you.