Lead System Support Officer , Queensland Health

Join the Digital Health Branch on a permanent flexible full-time basis. You will lead and manage technical and related support services, providing high level technical direction in the ongoing development, integration and maintenance of a range of Clinical Information Technology systems that provide health related data for Queensland Health and its clients.

Job details Position status Permanent
Position type Flexible full-time
Occupational group IT & Telecommunications
Classification AO7
Workplace Location Brisbane Inner City
Job ad reference QLD/EHQDH475907
Closing date 23-Mar-2023
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration Permanent Flexible Full-time
Contact person Vanessa Perry
Contact details (07) 3338 2211
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The role:

You will ensure compliance and optimal performance of enterprise service levels by managing and performing the dissemination and implementation of policies, processes and standards for technical configuration of enterprise ICT services.

In addition to this, you will be responsible for:

• Supporting the provision of clinical information which contributes directly to patient care and clinical decision making by maintaining information systems and processes.
• Managing and coordinating day to day activities for technical resources within the Clinical Information Systems and Support Unit second level team to meet and executed work requests.
• Participating in and assist with the continuous improvement of formal incident and problem management practices by troubleshooting, validating and documenting all changes in the responsibility area.
• providing support for analysers and other technical equipment or software within the organisation and other systems internal and external to Queensland Health.

Are you right for this role?

To be successful in the role you will the ability to develop and promote ITIL Service Management processes primarily incident / problem / change / release management (SFIA: USUP Level 4, PBMG Level 5, CHMG Level 5, RELM Level 5).

Furthermore, you will have ability to provide high-level specialist advice on, and support for, clinical enterprise applications (SFIA: TECH Level 6), and have well-developed interpersonal, written, and oral communication skills including the ability to negotiate, advise, influence others, and work collaboratively with people including senior business and technical stakeholders to make decisions (NHS: Effective and strategic influencing), and the ability to lead, manage and mentor a team of technical specialists. (NHS: Leading change through people).

About Unit Program - eHealth Queensland:

eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.

Benefits of working with eHealth Queensland:

By joining eHealth Queensland you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.

You will enjoy a variety of benefits, including:

• Competitive salary + generous superannuation and leave loading
• Flexible working arrangements
• Diverse work culture
• Career training and development

To apply for this exciting opportunity, submit your resume and a one page cover letter online today.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote and .

Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis (temporary; full time or part time).

Documents

Before applying for this vacancy please ensure you read the documents below.

Role Description

Role Description

Role Description

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