Learning And Development Client Coordinator

Essemy is a Perth based leading provider of people and organisational development solutions to the private and public sectors. We partner with our clients to provide them with targeted solutions and services that improve people, process and organisational culture through our team of over 100 facilitators and consultants. 

We are privileged to count some of Australia’s most recognised brands and state, local and federal government as clients. From one off training workshops through to multi-year, large scale development projects we pride ourselves on our customer service and high-quality delivery standards.

Due to ongoing growth both in Western Australia and nationally, we are looking to expand our team with a professional who is experienced with working with clients to identify and support their Learning and Development needs. 

The role is primarily focused on operations coordination and account and delivery management. It suits someone who is customer focused with exceptional written and spoken communication skills, high attention to detail, thrives on autonomy but enjoys working and collaborating with other team members. 

It is a supportive team environment, with a strong sense of team culture, shared values and future focused on being the best in our space. This is a work from home role, but regular offsite team meetings/client meetings are held, there are daily touch points with the greater team of; Directors, Head of Delivery and Quality, and Operation Coordinators and the facilitators and consultants. 

The right package will be negotiated with the successful candidate based on experience and background. This role is for someone based in Perth, Western Australia and we will not be considering applications from overseas or interstate. 

The role:

The right person will step into a varied and diverse role that will see you effectively manage the following areas:

Account Management & Delivery:

1. Supporting clients to understand their learning needs, recommending solutions and scheduling delivery between facilitators & clients
2. Planning and execution of large scale delivery projects, reporting, creating new systems and processes as required 
3. Creation of training and consulting agreements utilising a CRM system and electronic document software
4. Ongoing monitoring and reporting of electronic training feedback 
5. Works with SME’s to design learning solutions for clients 
6. Support on writing and submitting proposals and government tenders
7. Contributing to content and website design improvements ensuring Essemy is staying ahead of online trends 
8. Contributing to social media/marketing strategies 

Requirements for the role

1. At least 2 years’ experience in Learning and Development 
2. Demonstrated organisational skills with the ability to coordinate and implement learning or consulting program activities
3. Highly organised with exceptional time management skills and the ability to handle competing priorities and meet deadlines
4. Demonstrated high level interpersonal, written and oral communication skills with confidence to liaise with staff and managers at all levels
5. Proven ability to work well in a team
6. Highly computer literate using CRM software & Microsoft suite and willing to learn new software and systems
7. Can do/positive attitude & enjoys working in a fast paced scaling up environment
8. Enjoys continuous improvement and implementing new systems and processes to support business best practice

Desirable:

1. Experience in account management
2. Project management skills
3. Experience using design tools such as Canva, Adobe Design etc
4. Experience with website updates, backend publishing
5. Has worked in a training & consulting environment
6. Copywriting skills
7. Digital Marketing / Social Media marketing Skills

Please visit www.essemy.com.au and www.citeams.com.au to learn more about our organisation.