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Company

Tesla

addressAddressMelbourne, VIC
type Form of workUpdating
salary SalaryUpdating
CategoryEducation

Job description

What to Expect
The Role (Sydney or Melbourne Based)

Tesla is seeking a highly motivated Learning & Development Partner to join the APAC Learning & Development team.

As a Learning & Development Partner, you will be responsible for the ongoing training and development of our customer facing service and support teams across the markets of Australia and New Zealand.


You will work in an energetic, fast-paced and strategically agile environment with multiple stakeholders and cross-functional partners. You will work closely with Service and Support Managers to identify, develop, deliver, measure and report on training and development initiatives for customer facing roles within the service organization. You will also be expected to be able to adapt to serve our sales and delivery teams where necessary.

Your metric of success will be exceptional business impact and stakeholder satisfaction with regards to learner engagement and increased performance indicated by Tesla metrics reports. You will be a pro-active problem solver who thrives working with numerous stakeholders to drive cross-functional teams to a creative, workable solution.


You should be comfortable consulting with and influencing stakeholders at various levels regarding business problems and learning & development solutions. It is expected that you stay up-to-date with the latest communication and learning technologies, and be able to tailor your communication and content to each type of role you are responsible for developing.
What You’ll Do
  • Deliver engaging communications training to customer facing service, sales and delivery staff on subjects including, new hire on-boarding training, Customer interaction skills, product training and Tesla processes
  • Ensure that programs and processes are developed, assessed, communicated, and administered in compliance with Tesla’s objectives
  • Assist with the operations at training centres that include inventory, vehicles, room setup, service centre contacts, phone calls, scheduling, tools and equipment maintenance, and learner progress tracking
  • Effectively handle multiple priorities, organize workload, and meet project deadlines
  • Comply with all Tesla safety rules, guidelines, and standards
  • Must be able to work independently in limited supervision environments
  • Understands and complies with regulations that affect service training
What You’ll Bring
  • Knowledge of methods, techniques, and materials used in the preparation and delivery of high quality training.
  • Demonstrated ability to provide learning programs and use of Kirkpatrick’s model to evaluate the impact.
  • High level of proficiency in written and spoken English. Korean or Japanese is a plus.
  • Excellent problem solving using a first principles approach
  • Proficiency in Microsoft Word, PowerPoint, Excel, Sharepoint and Outlook
  • Exceptional relationship building with stakeholders
Tesla - The previous day - 2 weeks ago

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