Level 1 Helpdesk Support Officer

Clicks IT Recruitment has partnered a reputed and a well-known Managed Service Provider that are looking to hire a Level 1 ICT Helpdesk Support officer and be part of a tight knit team of 9 members. Whilst you report directly to the Managing Director, you will be responsible for the following:

• Establish and maintain effective working relationships with co-workers, managers, and customers.
• Answering incoming phone calls, support tickets, and emails, directing correspondence to the appropriate staff member.
• Perform all customer technical support that is requested professionally to deliver the best possible outcomes to the client.
• Action any support tickets that are assigned or escalated to you.
• Track and document all time spent on support jobs for customers.
• Administration duties including but not limited to customer product provisioning of hardware and software.
• Performing onsite and offsite installation, troubleshooting, and maintenance of all Addictive hardware, software, and associated products.
• Performing monthly maintenance during business hours and out of hours as required for all IT systems and services provided to our clients.
• Perform onsite client support and build ongoing relationships with clients.
• Other general administrative duties as and when needed
• Adhere to any internal policies and agreements provided by the organisation.
• Attend training to develop relevant knowledge, techniques, and skills
• Be part of an ongoing after-hours support roster.

Requires Skills & Qualifications:

• Tertiary qualification/Diploma (or nearing completion) in information technology or equivalent discipline or demonstrated relevant experience.
• Demonstrated experience in Microsoft Windows network operating systems, mini-computer and client/server environment operations.
• Demonstrated problem-solving skills, understanding local area network configuration, administration, implementation, and troubleshooting.
• Well-developed communication skills, both oral and written.
• Demonstrated ability to work independently and as part of a team.
• Proven experience and competence with the Microsoft 365 suite, namely Word, Excel, Outlook and Teams.

On offer, you can avail of the following:

• Flexible working arrangements to be considered following the end of the probationary period.
• Paid learning and training opportunities.
• The availability of a company car post probation
• Small team with a great culture.

If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Kate Pengelly at Clicks IT Recruitment on +61 419 721 ***.

At Clicks we embrace diversity, inclusion and equal opportunity.

We provide reasonable adjustments, including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please call 1300 254 257 or email ***********@clicks.com.au

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