Address
- Newly created position, an opportunity to stamp your mark
- 12 month contract
- Melbourne Adelaide based
Working for us
At Origin we have a strong purpose and values that challenge us to find the answers to the big energy questions. Every person that works with us helps us reach that goal. If you bring good energy to Origin, you’ll get it in return. A challenging career. An exciting industry. And the support to grow and explore your potential.
About The Role
The Customer Delivery Lead will provide first call resolution for the residential customer service team by providing up to date delivery information on when the delivery will take place. They will also take ownership when deliveries will not be completed and will call customers to provide them of a new delivery date.
The position works closely with Residential team to ensure the alignment between scheduling and Residential teams. The position builds rapport and they handle exceptions using best practice procedures to retain and inform Origin customers.
Key duties will include but not be limited to:
- Provide first call resolution for urgent and OOG Deliveries
- Resolving Delivery disputes and damages
- Following up customer access issues
- Schedule deliveries that were unable to be delivered on the delivery day.
- Outbound calling to residential customers when deliveries will not be delivered on the delivery day.
- Knowledge transfer from scheduling to residential and Residential to scheduling.
- Ensuring all orders have been completed and in correct status.
- Attend scheduling team calls, updates to residential team.
IS THIS YOU?
You’ll need to have exceptional customer service skills with the ability to easily build rapport with others.
You can show, through the work you’ve done that you have:
- Experience In customer service
- Demonstrated ability to multi-task, effectively prioritises work, and work under pressure.
- Demonstrated ability to build effective and credible working relationships with stakeholders/clients. Strong communication skills.
- Experience in working within a customer centric focused environment.
Origin - Where good change happens
At Origin, we’re powered by people who believe in creating collective change. We’re creating more diverse and inclusive workplaces for everyone because the more perspectives we have, in a place where everyone can belong, the better we can tackle our challenges together. We are united, yet unique.
We are committed to fostering a diverse, gender equitable workforce, where all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans, and gender diverse.
If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.
A great team to join
It's an exciting time to join Origin. Together we’re powering a cleaner, smarter energy future for Australia and beyond, always looking for better ways to deliver for our customers – and for our people.
Origin’s Energy Supply and Operationsbusiness plays a key role in providing reliable, affordable and sustainable energy to power Australian homes and businesses. We're the largest owner of natural gas-fired power stations in Australia, and generate more than 7,400 MW of power through our flexible generation portfolio. We’re also a major supporter in the growth of renewable supply and storage, supporting a cleaner energy future.
We’re looking for passionate and forward-thinking people to help, who are committed to a zero-harm safety culture, managing risk and driving culture change.
Origin. Good energy
At Origin, our focus is on getting energy right for our customers, communities, and planet. Because we know it’s up to us to shape the future of energy. Today, we serve more than 4.2 million customers, are one of the most significant energy producers in the country and listed in the ASX Top 50 companies.
For more information contact: Kelly Hansen - ., quote Requisition ID: 83899
Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.
Here's a little about what makes us, us: www.careers.originenergy.com.au
