Job description
:
Manager, Cloud Service Delivery Project Management (APAC)
Nice to meet you!
We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.
We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.
About the job
The SAS Cloud team delivers Hosted and Remote SAS Solutions across a global footprint of cloud providers in strategic global locations. This is a global team that is tightly matrixed with other regional service delivery Centres of Excellence and global resource hubs. The team is accountable for ensuring excellent customer experiences for all SAS Cloud customers.
Be part of something exciting and join SAS working within our CIS business unit.
Summary
In this role, you will assist the SAS Cloud practice to position itself as leader in providing managed services throughout the Data Analytics industry.
Leads a team of project/program managers and oversees the execution and satisfactory completion of service delivery projects within project portfolio. Supports the implementation effort from initiation through delivery to meet revenue and cost projections; accountable for customer satisfaction, time to value and project financials. Assumes responsibility for planning, implementing and maintaining methods, strategies, and business initiatives. Interacts with clients/customers, staff, Group Managers, and applicable departments at SAS. Leverages domain and industry expertise.
Key Responsibilities:
Provides strategic leadership to project teams responsible for all implementation tasks such as proposal review, cost estimation, resource planning, scoping, delivery and execution.
Responsible for portfolio management activities; periodically reviews the status of projects and provides updates to senior management as needed.
Manages and mitigates risks associated with project delivery; serves as first level escalation point for issues that surface during delivery engagement.
Identifies and assigns project managers to client engagements; collaborates with project managers to ensure that they are managing all activity associated with the delivery (cost, schedule, resources, issues, etc).
Manages and resolves conflict between the project, client or other internal organizations in a satisfactory manner.
Overall accountability for the profitability and time to value of the projects within their portfolio. Ensures that project management staff assumes fiscal responsibility for projects and maintains accurate project plans that satisfy customer requirements while adhering to deadlines and communicating weekly project status reports, issues, alerts, signoffs and closure to the team, management and the customer.
Oversees budget planning/analysis, resource planning, and coordination of project activities between client and internal/external resources needed to accomplish strategic business goals.
Provides accurate revenue forecasts on a weekly, monthly, quarterly and annual basis. Monitors revenue and expenses to ensure targets are met or exceeded.
Builds and maintains relationships with clients that characterize partnership, cooperation and trust; may communicate and interact with customer at multiple levels and participate in governance activities, particularly for larger more complex projects.
Mentors staff in methodologies and best practices in project management to enhance project delivery; contributes leading practices and lessons learned content to knowledge management repositories.
Serves as an advisor and resource to project management staff; coaches staff on providing project leadership and driving customer success while overcoming barriers and satisfying project stakeholder commitments.
Directly participates in the development and implementation of training and mentoring programs for staff. Provides regular performance reviews for team members.
Provides staff with clear understanding of responsibilities, accountabilities and growth plan by communicating and managing work assignments, training, and performance appraisals.
Monitors the alignment of program scope with strategic business objectives.
Works closely with Resource Management, ensuring optimized resource utilization across all projects and assisting in the development and deployment of partner resources.
Performs other duties, as assigned.
Manages larger project portfolio with more complex strategic projects.
Networks with other managers in Business Unit and across the company (Sales, R&D, Technical Support and Product Management) during a client engagement.
Reporting to
Director SAS Cloud Services Asia Pacific
What we’re looking for
8+ years in Project Management or Customer Support Leadership role
Demonstrated understanding of Project Management Practice procedures and tools; thorough understanding of project delivery lifecycle.
Experience delivering in Microsoft Azure or other cloud hosting providers
Knowledge of project goals and metrics.
Thorough understanding of P&L responsibilities and the impact on services delivery.
Excellent problem-solving and conflict resolution skills.
Ability to position and support services sale opportunities
Strong organizational, written, oral, and interpersonal communication skills.
Travel as business requirements dictate at management discretion.
You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.
Travel
SAS Offers a hybrid approach to working. Travel is expected to client meetings and SAS offices when needed.
Why SAS
We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.
Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.
Diverse and Inclusive
At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.
Additional Information:
SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.
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