Manager FT - YHA Byron Bay and Cape Byron

About us:

YHA Australia

 offers unique, affordable, and sustainable accommodation across Australia. We are a for-purpose, membership-based organisation and have provided curious travellers with quality short-stay accommodation for over 80 years. Our mission is to help create a more open and accommodating world where life flourishes. 

Manager FT - YHA Byron Bay & CAPE Byron
YHA Byron Bay and Cape Byron Bay are two popular properties that cater to travellers from all over the world seeking comfort, convenience, and a sense of community. We are committed to offering affordable, sustainable, and community-focused accommodation and experiences in a unique and friendly atmosphere for travellers to relax and connect to the best of Byron Bay.
A rare opportunity has become available to lead the operations of the 120- bed YHA Cape Byron and 225- bed YHA Byron Bay properties. This role presents an exciting opportunity for an experienced manager with a passion for tourism, hospitality, and leadership who will be responsible for creating exceptional guest experiences, leading a diverse team, and utilising high level financial acumen to drive the success of the business.

Key Aspects of the Role:

Leadership: Provide visionary leadership to the entire team, fostering a culture of excellence, teamwork, and guest satisfaction. Recruit, train, and mentor team members, promoting their growth and professional development.
Guest Experience: Ensure positive and life changing traveller experiences by maintaining the highest standards of cleanliness, safety, local experience opportunities, and exceptional service to diverse segments.
Business and Budget Management: Creating business plans and annual budgets that ensure business development and growth. Consistent, efficient, and comprehensive cost control, revenue management, and financial reporting.
Quality Control and Compliance: Maintain national quality standards and ensure that all operations comply with local, state, and Australian laws and regulations.
Marketing, Partnership, and Promotion: Collaborate with the Customer team to implement marketing strategies to attract and retain guests and increase spend; including social media management, and partnerships with local tour operators and other purpose- driven businesses.

The ideal candidate will have:

• 4+ years’ experience in accommodation management.
• Exceptional leadership and team-building skills.
• Strong financial acumen and budget management experience.
• Excellent communication and customer service skills.
• Strong change- management, problem-solving, and decision-making abilities.
• Knowledge of local market trends and competition.

What’s in it for you?

• Competitive salary
• Professional learning and development opportunities
• Health and Wellbeing, including and Employee Assistance Program
• Supportive and collaborative work environment
• Opportunity to travel to other YHA properties for training and leadership events.
• Social events to the snowy mountains and other locations for team building
• Access to benefits and discounts as part of YHA’s national network.

Our Culture
At YHA, you can expect to be treated with dignity and respect. We’re committed to creating a diverse and inclusive workplace environment.

• Gender Balance – empowering our people to access and enjoy the same opportunities to build great careers at YHA, regardless of gender or gender identity.
• Indigenous Australians – provide more opportunities for Aboriginal and/or Torres Strait Islander peoples, organisations, communities, and customers to engage with our business.
• Accessibility – improving the accessibility (physical or otherwise) of our properties, workplaces and digital platforms for team members, contractors, and guests with a disability.
• Flexible Working – supporting and empowering our people to balance their work and life commitments through a flexible working culture; and
• Pride – enabling our LGBTQIA+ community to be their authentic selves and grow at YHA.

If you are ready to take on the challenge of managing this vibrant property, are excited by opportunity to lead a dynamic team, and have a passion for delivering exceptional guest experiences, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate.
 
A National Criminal History Check is mandatory step in the recruitment process.  We encourage Aboriginal and Torres Strait Islander people to apply.