Market and Connections Coordinator

As a Market and Connections Coordinator at TasNetworks, you will deliver market services and Connections to TasNetworks customers while adhering to national rules and regulations, and manage escalated basic connections and alterations. 

Making sound decisions to address complex customer queries, you will contribute to effective customer and process issues resolution while maintaining a balance between business and customer needs. 

This role requires a comprehensive knowledge of National Electricity Market (NEM) processes to meet all compliance obligations, regulatory requirements and standards to meet NEM and ISO9001 accreditation. 

You will also manage internal and external stakeholders, and communicate with a varied audience with exceptional attention to detail. 

At TasNetworks, we are proud to be the leading provider of electricity transmission and distribution services in Tasmania. With our unwavering commitment to safety, reliability, and customer satisfaction, we deliver a superior electricity supply to over 285,000 residential, commercial, and industrial customers. Our core values and forward-thinking approach make us the trusted brand for all your energy needs.

By joining TasNetworks, you will experience the difference of a company that puts customers first, values safety above all, unifies in the face of challenges, and embraces diversity and forward thinking. Together, we are powering a bright future for Tasmania.

To be successful in this role, you’ll demonstrate a strong understanding of the electrical industry to manage customers and electrical contractors though the connection process.

You’ll possess excellent communication and interpersonal skills, and a passion for providing exceptional customer service to internal and external customers as part of our customer services team.

Attention to detail and the ability to manage multiple tasks simultaneously are key aspects of this role, along with an analytical mindset and problem-solving capabilities.

If you are passionate about the energy industry, have a deep understanding of electricity markets, and want to be part of a team committed to delivering reliable and sustainable energy solutions, we encourage you to apply.

This is a fixed term opportunity until December 2025. At TasNetworks we want to power a bright future for our people, our community and our customers. We offer a supportive work environment where safety is at the heart of everything we do. We offer our team excellent benefits including - 

• Great professional development opportunities 
• Flexible work arrangements
• Paid volunteer days
• Free onsite parking
• Onsite gyms (or gym rebate if unavailable) 
• All the equipment you'll need to be successful

If you're considering a move, Tasmania's capital city, historic Hobart/nipaluna, offers an incredible setting for success in this role. Located on the picturesque river Derwent, you'll be surrounded by breathtaking world heritage wilderness areas just a short distance away. Immerse yourself in a relaxed lifestyle and have easy access to iconic destinations like Mona, Port Arthur, and the historic Hobart Waterfront. Hobart will provide a captivating backdrop to your professional journey.

Whether you choose Hobart, Launceston, or the North West, Tasmania's captivating landscapes and vibrant communities make each location a desirable place to live and work. Embrace the opportunities for adventure, relaxation, and cultural experiences that await you in these incredible regions of Tasmania.

If this role and working at TasNetworks is of interest we look forward to hearing from you. TasNetworks is an Equal Opportunity employer and is committed to responding to every applicant. We encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and mature aged people. Please

Applications close 11:59pm Tuesday 30 April 2024, however, we will be reviewing applications upon receipt, and we may commence our recruitment process prior to the closing date.

For further information about the role, please contact Lucinda Crofts - Market and Connections Team Leader, **************@tasnetworks.com.au.

To be eligible for this position, you are required to have Australian citizenship, permanent residence or a current valid visa that allows you to fulfil the requirements of this role.