Marketing Coordinator - Products And Services

This is your chance to make a difference and take us to the next level!

We are on the lookout for a Marketing Coordinator – Products and Services to join our Adelaide office on a Full time, Permanent basis.

If you want to join a place where diverse, smart and passionate people embrace the power of technology to improve social justice outcomes and feel supported to belong and thrive, apply today!

About Infoxchange Group

Infoxchange Group is a not-for-profit social enterprise that has been delivering technology for social justice for over 30 years. With over 180 staff across Australia and New Zealand, we tackle the biggest social challenges through the smart and creative use of technology.

We work with community, government and corporate partners to solve issues around homelessness, family violence, mental health and disability, as well as supporting Indigenous communities, women, youth and families.

Our products and services are used by over 25,000 organisations across the community sector. We provide the right tools to improve efficiency and deliver greater impact – from nation-wide service coordination systems to IT advice for individual organisations.

And through our work in digital inclusion and social innovation we use technology to empower people experiencing disadvantage, driving social inclusion and creating stronger communities. We believe no-one should be left behind in today’s digital world.

About the role

In this crucial role, you will be reporting directly to the Marketing Lead and be joining a creative and passionate Marketing and Communications team.

You will be using multiple digital platforms and formats to engage and retain Infoxchange customers and have a track record of successfully utilising digital marketing tools and processes to achieve target audience objectives.

You will also:

• Develop and optimise our digital channels to drive sales growth and engagement with our products, services and community programs, including the implementation of marketing automation tools across Infoxchange and its sub-brands.
• Create, design, and deliver regular email communication and newsletters (EDMs) to existing members and subscribers.
• Manage newsletter subscriber and member lists and monitor key engagement metrics.
• Manage our advertising services with external parties.
• Manage and maintain automated customer journeys (i.e., welcome journeys, email drip campaigns, automated marketing campaigns).
• Design and develop web content, including landing pages, product pages and blog posts for Infoxchange websites.
• Work with members and customers to develop case study content and publish on Infoxchange websites.
• User experience (UX) optimisation for the content you develop.
• Manage and develop strategies and campaigns for Google Ads and social media advertising accounts.
• Develop strategies to build and uplift Infoxchange’s social media presence across several sub-brands and provide assistance in managing social media accounts.

About you

We’re looking for someone who lives and breathes digital media and who loves knowing the latest trends. Someone who can thrive in a fast-paced environment and has a passion for social justice.

As well as this, you will have:

• 3+ years’ experience in a digital marketing role (ideally, but not necessarily, in an agency working with multiple clients/stakeholders)
• Tertiary qualifications in marketing or a related discipline are not necessary but will be considered favourably
• Demonstrated ability to develop and deliver cross-channel marketing strategies and to write and adapt content for different channels
• Demonstrated knowledge of the latest developments and best practices in digital marketing strategies and tools, UX principles, SEO and web technologies
• Demonstrated experience and success in designing, developing and delivering email marketing campaigns
• Demonstrated experience in web content design, development and optimisation (ideally, but not necessarily, Drupal or WordPress)
• Ideally demonstrated experience and success in Google AdWords campaigns, social media management and social media advertising and automation platforms
• Ability to build positive and productive working relationships both internally and externally and manage stakeholders with big personalities
• Ability to work independently and unsupervised as well as integrate with a team
• Ability to self-manage, be self-motivated and proactive, highly organised and meet deadlines

Benefits

We’re passionate about taking care of our employees, so working with us means that you will enjoy:

• Flexible work arrangements
• Additional leave provisions (Paid parental leave supplement, annual leave loading)
• Health & wellbeing program
• Salary packaging options
• Great learning and development opportunities
• Employee rewards and recognition
• Carbon neutral offices
• Public transport discounts
• Plus, at the end of the day, you can feel good knowing you’re working for an organisation that contributes to a fairer society. Can’t beat that!

Infoxchange Group is committed to growing teams with diverse skills, abilities, and experiences. We welcome applications from people of all ages, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people living with disability, people from the LGBTQI+ community, parents and carers.

If you want to come and join a place where diverse, smart and passionate people embrace the power of technology to improve social justice outcomes and feel supported to belong and thrive, apply today!

Please submit your application via the Apply Now link.