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SalaryIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.
For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.
Help people create their tomorrow, while you create yours
We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we've been doing it for over 170 years.
If we do our job well, we genuinely add to the prosperity of our country and its people
The opportunity
** START THE NEW YEAR WITH A NEW CAREER **
At AMP, we believe in the power of diverse thinking and the contributions of everyone. Regardless of your background or career stage, we welcome applicants from all walks of life to explore an exciting opportunity in the financial services industry.
Our Master Trust Contact Centre plays a pivotal role in servicing customers and advisers and encompasses call centre responsibilities to deliver a superior level of service that consistently meets and often exceeds the expectations of AMP's advisers and customers.
Our people are at the heart of our success and our recent award for excellence in culture and engagement is a testament to our commitment to valuing our exceptional team members. We actively promote work-life balance by accommodating various work styles, whether it is working from home, in the office, or a combination of both.
The start date for this induction is Monday, 4 March 2024 and the recruitment process/interviews will begin from Wednesday, 10 January.
How You Will Make an impact:
- Provide exceptional customer service to AMP customers and advisers, ensuring their needs are met.
- Work to a daily schedule to meet and exceed relevant KPIs and service standards.
- Analyse customer issues and determine the appropriate course of action.
- Make a personal commitment to resolving customers issues and seeing them through to completion taking ownership of the outcomes.
- Maintain a helpful attitude, consistently working towards positive customer outcomes, even in challenging situations.
- A genuine desire to help people and willingness to learn regardless of any experience of contact centre or financial services experience.
- Previous customer service roles, such as in retail or hospitality, are valued but not mandatory.
- Excellent communication skills are essential for clear and confident customer interactions.
- Confident in computer navigation.
- Ability to work to a structured rotating roster.
- This role is offered on a permanent basis so you will need to hold Australian or New Zealand Citizenship, be an Australian Permanent Resident or have a Visa with unlimited work rights for a minimum of 2 years from the start date.
If you can adapt from BAU to the ambiguous with ease, you'll do well here. Change is never easy, so bring your commitment, grit and growth mindset.
Because we run lean, you'll be expected to jump in and deliver across a variety of areas. Meaning, you'll be closer to the action and executive decisions that influence where we go next.
If you're someone that can hold their own, you'll find AMP quite liberating.
Why we think you'll love working at AMP
Doing what we've always done is not an option, so your clever ideas will get airtime here. You'll be encouraged to speak up and try new things. If they don't work, we move on - better for it.
We know there's no one way of doing things. So, you won't have to sacrifice who you are or how you work to fit in here. We're inclusive and flexible in many of the ways you'd expect. And in some of the ways you wouldn't. As long as your health and wellbeing come first - at home and at work.
In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you'll find moments to connect, feel valued and do meaningful work.
Whether it's through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have.
We believe in the power of inclusion and diversity
We're dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes our workplace more engaged, but also leads to better connections with our customers.
We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process.
We're also committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people, so we enthusiastically encourage candidates from these backgrounds to apply and explore our Reconciliation Plan on our website.
Ready to create your tomorrow?
If you're someone who sees opportunity where others see challenge, come and work with us in smart, progressive ways as we transform an iconic Australian brand for the future. And, through a series of career-defining moments, create your own tomorrow.
