Medical Customer Service Officer

An excellent opportunity to join a growing company in a fast paced industry.
Full time employment
Excellent Employee Reward Program

About the Company
Supagas is a fast-growing national company, a leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases, Medical Gases and Helium. We are rapidly building a reputation for growth and success based on an exceptional "YES WE CAN" customer service offering and quality product in the highly competitive market.

About the Role
Due to growth of our business, we are currently seeking an enthusiastic, confident, and vibrant person to join our branch located in Hallam as a Medical Customer Service officer reporting to the National Medical Gas Manager.

Duties & Responsibilities

• Answer phones in a timely and professional manner.
• Promoting the benefits of Supagas & Supagas products.
• Report any hazards or problems immediately to your Supervisor at all times.
• Handle enquiries in a professional manner, ensure follow through and finalise all enquiries.
• Online orders, email / fax orders.
• Pass on all customer requests to the appropriate department and employee.
• Be pro-active in recognising new business opportunities and actioning them accordingly.
• Liaise with Account Manager on all unresolved and dissatisfied customer issues that need to be escalated if cannot be handled at the

time.

• Liaise with all departments to maximise customer service.
• Ensure customer records are maintained and updated as required.
• Ensure all record keeping are correct and completed ie. Deliver dockets, account forms, etc
• Ensure all customer communication is entered and updated in “client notes”.

Skills & Experience

• Embody the ‘Yes We Can’ ethos in all aspects of the role and responsibilities.
• Adapt, promote and encourage a Safety First approach.
• Embrace and promote the Supagas “Customer Service Policy”
• Be pro-active and reactive to the needs of our existing customer base.
• Ensure customers have complied with all legal requirements i.e. compliance numbers, dangerous goods licences, MSDS’s etc.
• Follow Supagas policy and procedure.
• Provide validated sales leads to Sales Department.
• Being pro-active in recognising customer needs and upselling.
• At all times to represent Supagas in a positive and professional manner

As a national essential service provider, servicing vulnerable industries which include health and aged care, Supagas requires all new employees to be full vaccinated against COVID-19, successful candidates will be required to provide an ‘ Immunisation History Statement’ demonstrating full COVID-19 vaccination from the Australian Government

Benefits

Full time, permanent position
Reward & Recognition program
Work for an essential service for financial security
Immediate start
If you believe you possess the skills and experience listed above and want to be the next member of the Supagas Team, please click apply below