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Company

TALSee more

addressAddressSydney, NSW
salary SalaryPermanent
CategoryAdvertising & Marketing

Job description

Company Description

Welcome to This Australian Life.

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we're all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence and retaining great talent.

We're always looking for people who want to go further with us. People who do what's right, aim high, and work smart. Why not see where we can go?

Job Description

In a time of rapidly-moving and transformational change in the life insurance industry, the need for digital solutions to support member engagement and deliver a leading insurance experience for the 4 million members protected by TAL has never been greater. This role will be an active player in TAL's program of work to deliver modern and integrated insurance services to superannuation funds and their members.

Working alongside Proposition, Digital & Data and Marketing & Communication teams, this role has a strong focus on analysing data to better understand members and their interaction. It requires a curious person to develop relevant insights, a detailed individual that can critically review and optimise processes working with experts, and an inspiring team player that can navigate complexity and deliver digital member-focused initiatives and propositions.

In this role you will be required to put yourself in the shoes of a superannuation fund member, apply test-and-learn approaches and measure impact, strive for innovative solutions, report on success and learnings, and focus on proactively engaging internal and external audiences.

Your principal accountabilities

Proposition development and delivery:
  • Co-create member-centric digital experience across online and traditional channels
  • Work with key internal stakeholders to review and develop digital experience in line with TAL's design principles
  • Work with external vendors to design solutions and manage delivery against statements of work
  • Co-ordinate and manage market research and member testing
  • Support the develop communication plans, including implementation or release management
Requirements gathering, analysis and problem-solving:
  • Review processes and identify where digital solutions can augment and step change the experience
  • Undertake analysis to support projects across the Digital Strategy programs of work
  • Research, document processes and solutions, develop and optimise processes
  • Develop, refining and executing test cases as part of User Acceptance Testing
  • Support the development of business cases, identifying costs and benefits
  • Identify initiative risks and issues in accordance with TAL's risk management principles
Data analysis and insight development
  • Identify opportunities to use data and emerging technologies to improve the member experience
  • Translate data requests between technical and business users
  • Analyse and interrogate data to identify patterns and trends, generate insights or consider solutions
  • Produce regular reports based on member experience interactions
  • Develop dashboards on website analytics
Qualifications

Essential skills/experience
  • Strong business acumen.
  • Customer experience design.
  • Excellent communication, presentation and facilitation skills.
  • Demonstrates ownership and thrives on accountability.
  • Highly organised and proficient at stakeholder management in complex stakeholder/technological environments.
  • Ability to think strategically and creatively and execute with detail.
  • Strong analytical and data skills.
  • Willingness to learn new skills and proactive can-do attitude.
  • Experience working with partners, IT teams, external vendors and managing agencies.
Qualifications - essential
  • Tertiary education
  • Min. one year experience in a process improvement or business analysis role with experience in projects
  • Digital and marketing automation / CRM technology
Qualifications - desired
  • Relevant qualification in digital, CX, marketing, communications
  • Agile methodology and tools (e.g. JIRA or Rally)
  • Digital analytics such as AA or Google Analytics
  • Data visualisation tools e.g. Tableau
Additional Information

Work is a big part of this Australian life, and we work hard to make it one of the best parts. We don't just say it; we do it. We offer a workplace that's inclusive and flexible, supporting our people with options that let them make the most of their careers.

We know the value of having different people from all walks of life, with varied points of view and attributes regardless of their age, ethnicity, religion, sexual orientation, gender identity, intersex status or any disabilities they might be living with. We strive for a diverse and inclusive workplace where a sense of belonging encourages people to bring their full selves to work.

#LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone's responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.
Refer code: 350404. TAL - The previous day - 2022-12-02 22:46

TAL

Sydney, NSW

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