Member Experience Consultant In Perth Cbd

We’re HBF

You will recognise us from our fun loving Quokka ads! HBF is proud to be awarded Australia’s most trusted Private Health Insurer, we have 1.1 million members nationally and over 1000 people. Our purpose is to deliver for our members in the moments that matter, underpinned by a friendly value driven culture.

When you join HBF, you become part of one big diverse family as we “bring the fun into Health Fund!”

We celebrate each other’s professional and personal achievements and recognise everyone’s contribution. We encourage our people to step into opportunities to enhance their development through secondments, training, and learning opportunities.  Above all, it is the care we have for each other that makes HBF a great place to work.

What you can expect

1. Meaningful conversations with members where you can make a difference
2. Hybrid working arrangements which is a mix of office based and working from home
3. Approximately 1 in 10 Saturday shift
4. Personal and professional development opportunities to launch your career
5. Access to a range of corporate discounts which include JB HiFi and other retail outlets, gyms, restaurants, and hotels

About the opportunity?

You will join HBF as a Member Experience Consultant representing HBF in the moments that matter to our members. This role operates in a fast-paced contact centre environment as the first point of contact for member queries through channels such as phone, email, or chat.

You will support new and existing members, identify their needs, and recommend the right product for them. You will also support our members across a wide range of life moments from welcoming a new baby into the world to supporting a loved one through life-critical medical treatment as they reach out to understand their health cover.  

Let’s talk about you

Are you an energetic, collaborative team player? Do you have a natural ability to communicate, and are you compassionate? If you are – you could be one of our Quokkstars here at HBF.

We are seeking individuals with a strong customer service focus. You will need to have solid computer literacy skills, and the ability to be adaptable and resilient – no one conversation is the same and can be challenging!

Don’t worry though, we don’t expect you to jump straight in. If successful, you will undertake fun and dynamic, fully paid training program provided over the first 6 weeks of your employment to give you the tools you need to start helping our members the HBF way.

Ok, you know the details, now let’s talk more about benefits

• Fully subsidised Gold Hospital Elevate Insurance Cover*
• 3 additional wellbeing days off a year (on top of our standard 20 days annual and 10 days personal leave)
• 2 volunteering days per year
• 14 weeks paid parental leave
• Career development opportunities – on average 35% of our member contact centre team are successful landing other roles within HBF. We have a passion for harnessing our people potential!
• Access to corporate discounts across a range of gyms, retail, restaurants, and hotels

(Note: leave entitlements are pro rata. * After probation period)

Sound good? Let’s get into it - It’s simple and quick! Just click on the “Apply Now" button to complete your application.

At HBF, we don’t just accept differences - we celebrate them, support them, and pride ourselves on an inclusive and diverse workplace for the benefit of our people, our members, and our community. We are an equal opportunity employer and strongly encourage applications from:

 People identifying as an Aboriginal or Torres Strait Islander

• People living with physical disabilities
• People of different ages
• People comfortable with their sexual orientation, gender identity, and expression.

Preferred candidates will be required to provide references, verification of working rights in Australia and a satisfactory National Police Clearance prior to an offer of employment.

 All HBF vacancies are managed by our internal Talent Acquisition team. Unsolicited agency applications will be returned without review.