Member Services Officer

Job Description:

Our client, a non-for-profit professional membership-based organisation seeks a Member Services

Officer to be based out of their office in Melbourne CBD.

• Hybrid model/ WFH option
• Permanent full-time role
• Great employee benefits and great organisation culture

The Member Services Officer is responsible for managing, maintaining memberships and the associated customer relationship management database system. This role will also work closely with other departments including the operations, finance and marketing areas.

Key Responsibilities:

• Provide exceptional and timely membership services for member enquiries received via phone, text and email
• Establish and maintain member records in member management system
• Coordinate underwriting insurance referral process
• Process member payments, where required
• Maintain Complaints Register
• Execute required end of month reconciliation processes
• Run and upload monthly reports
• Respond to member information / update requests
• Participate in outbound call campaigns, as required

Experience / Skills

• Experience working in general insurance (advantageous)
• Excellent interpersonal skills
• Strong and clear verbal and written skills
• Excellent organisational ability including the use of effective time management
• Strong attention to detail
• Demonstrated ability to think for themselves and take initiative
• Demonstrated ability to take personal responsibility for the quality and timeliness of work, and achievement of results with little oversight
• Demonstrated ability to adapt to changing business needs and work responsibilities
• Highly competent in the use of Microsoft Office Suite

If interested, please click to APPLY as we would love to hear from you.