AddressWe have just promoted internally !! and now need a dedicated Membership Officer. Do you love the flexibility of working from home 3 days a week and 2 days in the office?, working with a great team and a stable 9 to 5 role of engaging with our members and stakeholders every day, then apply and come work with the Resolution Institute.
Resolution Institute.
Resolution Institute is the largest membership organisation of dispute resolution professionals within Australia and New Zealand. Resolution Institute members engage in adjudication, arbitration, mediation, expert determination, facilitation, conflict coaching, conciliation, restorative justice, and restorative practice and has a membership base of over 3,000 professionals, across a diverse range of industry sectors.
Position Purpose.
Reporting to the Head of Membership and Marketing, the Membership officer will be a well organised, detail-oriented person who loves engaging with customers and members over the phone and via email. This role will be responsible for all our member and non-member enquiries. To be successful in this role, the officer should enjoy dealing with customers and working in a great team environment. They should have strong communication, telephone, and administrative skills.
Responsibilities for Membership Services.
- Respond to member and potential membership phone and email queries for Australia and Zealand.
- Responsible for all approval of membership and follow up on accreditation.
- Renewal process for all memberships including Corporate members and the Student Mediation Scheme.
- Update and maintain CRM membership database information.
- Check member CPD (continuing professional development) forms and send certificates.
- Develop, document and maintain all relevant membership processes and procedures.
- Maintain and update relevant sections of the website with the most up to date information.
- General administrative support as required.
Key Selection Criteria and Personal Attributes.
- Strong customer service and communication skills.
- Ability to establish and maintain effective working relationships with members and stakeholders.
- Good administration skills and in particular organisation skills.
- Ability to deliver agreed results in a timely manner.
- Demonstrated high level of interpersonal and relationship skills.
- Excellent written and verbal communication skills.
- A working knowledge of the Microsoft Office suite of products, with the ability to learn new software applications.
- Alignment with our organisational values of diversity, collaboration, innovation, excellence influence, and integrity.
- Positive ‘can-do’ attitude to respond to both the expected and unexpected issues that arise.
Please send your CV and cover letter addressed to David Chin and send it to **********@resolution.institute
