Membership Officer - Professionals Australia

• Join dynamic membership team driving growth & engagement
• Highly regarded membership advocacy org representing professional workers
• Attractive salary package + 35-hour week + Flexible working hours + RDO

The Organisation

Established for over 60 years, Professionals Australia is a contemporary and innovative union that represents over 20 thousand members encompassing the industrial and professional interests of engineers, scientists, pharmacists, managers, IT professionals, translators, interpreters and architects.

The organisation is committed to growing their membership and building strength by working with members to make a positive difference to their lives by providing them with a strong voice and advocating for greater respect, recognition and reward of professional workers and the critical services they deliver.

Benefits & Culture

• Attractive leave entitlements + 12 accrued rostered days off per year
• Generous parental leave provisions + work from home flexibility
• Collegial, supportive and work life balance friendly environment
• Access to professional development opportunities

The Role

Reporting to the Membership Manager, the role collaborates within the close-knit team, responsible for ensuring members applications, subscriptions and enquiries are managed efficiently, and they are provided a positive and informative experience. Internally you enjoy understanding systems and procedures and offer process improvements where applicable. Specifically you will:

• Process membership applications and payments
• Maintain the membership database (IMIS) and ensure data integrity
• Produce routine and adhoc membership reports
• Communicate with members via telephone and email providing service and outcomes
• Liaise with staff across the organisation regarding membership issues
• Supporting other membership team members

Skills Required

You’ll have worked in either a customer service or membership team, ideally within a like minded organisation. You offer a team orientated and customer centric mindset, applying your well-developed communication, organisational and prioritisation skills.
You also bring:

• Ability to work independently and flexibly in a team environment
• Experience in data extraction and reporting
• Resilience and a member centric focus with a strong commitment to union values and members
• Skills in iMIS or other membership CRM systems
• Ability to identify and implement process and system improvements
• Experience processing accounts receivable and direct debit or payroll deductions ideal but not essential

If you are committed to membership or customer service with a desire to advocate and provide a voice for members, please send a cover letter addressing the skills required and resume or call Gemma Schade on 03 8080 8977. Interested applicants are encouraged to apply as soon as possible.

Please note there is no formal closing date for this role, if you are interested we would encourage you to apply as soon as possible.