AddressWith over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA As a Membership Operations Adviser you will play a vital role in supporting the development and execution of our member strategy and represent the
Member team as we partner across the organisation to develop, implement and embed member focussed processes and polices that drive member satisfaction, and optimise member engagement. This role is offered on a full time, maximum term basis covering parental leave until July 2025. What will you be doing?
Undertake specific projects as required to assist the Manager, Membership and Insights in key program deliverables as defined within the Business Case(s) and/or agreed Implementation Plans Design and deliver a comprehensive onboarding program that includes personalised communications, orientation materials, and relevant resources to facilitate a valuable introduction for new members including a new Digital Membership Card Lead the development of the onboarding strategy for new members, ensuring alignment with organisational goals, best practice, and member expectations Be the Subject Matter Expert for membership structure, classes, and entitlement management Provide guidance and support for the development of key membership systems and processes Support the management of the RAC Rewards product including acquisition, transition and retention strategies and activities.
Take ownership of key supplier relationships associated with member onboarding and status updates, including creative design, card production, fulfillment, and delivery. What will you bring? Experience dealing with members either directly or indirectly (via product or marketing) Experience in a member products or services environment Experience in dealing with 3rd party suppliers Enthusiasm and energy to take on new and tough challenges with a sense of urgency
You are comfortable to communicate to a range of audiences. You’re also the ultimate team player and always collaborative, inquisitive and open to a range of perspectives Like juggling a million things?
Bring it on - we thrive in the fast lane. We are looking for an enthusiastic, member focused professional who will thrive in a culture of continuous improvement. Express your interest with an online application by clicking 'Apply
Now!'. #BetterJourneysRAC #LI-HS1 RAC is a purpose-led member organisation. Established in 1905, RAC has evolved into one of the most trusted organisations in the state, with more than 1.3 million members.
At RAC we don’t have shareholders. That means we reinvest our profits for the better of our members and our State.
Our Purpose is to be the driving force for a better WA. Our Vision to 2030 is to create a safer, sustainable and connected future for Western Australians. Our Mission is delivering great member services and experiences, whilst inspiring positive community change that makes life better in WA.
RAC is an equal opportunity employer. We continue to build an inclusive workplace where we respect and celebrate differences. We encourage applications from diverse groups including Indigenous and Torres Strait Islander people, physical ability, all ages, LGBTQI+ identities, all languages and diverse cultures and backgrounds.
For any assistance please contact ***********@rac.com.au
