AddressPosition Classification: Service and Support
Responsible for: Support the Warehouse Manager and Warehouse 2IC in ensuring
prompt, accurate, efficient customer service. Assist in maintaining stock control & rotation
of stock.
Leadership/Business influence: Minimal supervision, working independently/
proficiently.
Reports to: W arehouse Manager.
Supervises: N/A
Main Functions and Activities
Customer Service
Maintain a high level of service to all internal and external customers
Picking and Packing of customer orders
Ensure that goods are delivered accurately
Measures - S ales orders processed to 100% accuracy level.
Stock Control
Ensure stock rotation is maintained
Checking of picked orders
Participate in stock takes as required
Follow procedures for recording damaged product
Measures - Loads dispatched match pick list with 100% accuracy. All damages recorded
accurately every time.
Administration
Proof of delivery sheets returned completed
Sign receipts for courier deliveries
collect and return COD payments as required
Write up paperwork for the loads
Other tasks as allocated by the Warehouse Manager
Measures - Accurately prepare all paperwork in a timely manner. Daily receipts are processed.
Promote safe attitudes and work practices
Comply with all WH&S policies and procedures.
Wear Personal Protective Equipment as specified.
Report all accidents, near misses and unsafe work practices/hazards to your
supervisor.
Maintain all equipment to a safe working standard
Work in a manner which is conducive to WH&S.
Measures - Compliance with company policies and procedures. Incidents reported in
accordance with company procedure. Maintenance schedules adhered to at all times.
Internal contacts - Warehouse 2IC, State Manager, Sales Managers, Office Manager,
Area Managers.
External contacts - Customers.
Essential Capabilities and Experience
Customer service skills
Knowledge and experience in warehouse procedures.
Sound people handling skills
Forklift Licence
Truck Licence up to HR
Attention to detail
Administrative process skills
Desirable Capabilities and Experience
WHS knowledge
HR Knowledge
