AddressNational AfterSales Manager/National Service Manager
At Maytronics, our promise is an Exceptional Experience for our employees and customers alike. As a part of this mission, we are building our AfterSales Service division, repairing, and maintaining the wide range of pool equipment manufactured and distributed by Maytronics.
We are looking for an operations expert to take charge of our AfterSales Service Division and drive it to the next level.
We have a big vision and a strong plan for this area of the business. Your job will be to grab this with both hands and lead the implementation nationally. You will have a strong operational background and be process driven.
Familiarity with Lean principles will be beneficial in this role, as will the ability to analyse data to drive decision making.
Your team of direct reports are highly experienced and motivated to deliver the AfterSales Service strategy. Your interpersonal abilities to engage with the team will therefore be critical to your success in this role. Similarly, as a key member of the Senior Management team, you will have the ability to influence decisions and drive change across other business areas.
We are offering flexibility for the right individual to be based out of most major capital cities around Australia.
We also offer:
- Loyalty Bonus
- Reward & Recognition Program offering discounts to over 450 retailers
- Flexibility
- Employee Assistance Program
- Employee Discount
- A great culture!
About the Company
For 40 years, Maytronics has been a global leader in the manufacture and distribution of pool cleaning technology, developing the world-renowned robotic pool cleaners. We strive to grant our customers an Exceptional Experience of a pure, clean, safe and relaxing pool. At Maytronics Australia, our mission is to provide the Australian, New Zealand, Southeast Asia and Pacific Islands with an Exceptional Pool Experience. We achieve this by providing unparalleled service, support and training.
About the Role
The right candidate for the National AfterSales Manager role will be able to demonstrate their ability to:
- Develop and implement Service strategies
- Manage costs and profitability of a business unit
- Work in collaboration with other Senior Managers and stakeholders
- Exhibit strong operational management abilities
- Lead a diverse team of managers, technicians and frontline support officers
- Show excellent leadership, communication, project management and organisational skills
