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SalaryCogent Thinking is a leader in delivering best practice injury prevention, 24/7 incident response and care coordination services that are tailored to each of our customers. This is a fantastic opportunity for someone seeking to work within a dynamic and growing organisation with a terrific team work environment where client focus, team spirit and respect are key features.
Job Description
This role will own, drive and deliver key Programs for Cogent Thinking, with a focus on relationship management, innovation and project management. The role will also manage the implementation and ongoing delivery of health and injury prevention services for major clients.
Cogent are looking for a highly motivated individual who understands what "great" customer service is and has the drive to "own" the program delivery.
Tasks include but not limited to:
- Champion the client facing relationships for major clients/project, becoming the day-to-day escalation for service delivery and account management.
- Strategically manage a portfolio of key programs and accounts (clients) including multi-stakeholder relationship management, identification of growth opportunities, mechanisms to exceed service levels and ensuring re-contracting of existing clients.
- Specific focus and responsibility for multi-faceted programs and delivery of new scope services, including new initiatives.
- Contribute to strategic business planning as a key member of the leadership team.
- Drive and contribute to the operational delivery of key programs for Cogent including new/existing client projects.
- Contribute to a culture of high performance in all aspects of client relationships, service implementation and delivery and innovation.
- Experience in leading a program in a similar industry (Health Services)
- Strong understanding of Workplace Health and Injury Prevention programs.
- Relationship management experience preferred
- Well-developed written and verbal communication skills.
- Good IT and time management skills.
- Ability to mix client management and operational delivery.
- Strong customer service focus.
- Allied Health degree desirable
Join a group which offers:
- Employee discounts for health insurance, gyms, pools and travel club
- Novated leasing and salary sacrificing
- Paid parental leave
- Genuine career opportunities
- Ongoing professional development
- Hybrid working arrangements
- CBD office close to public transport
You are welcome here
We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team. When you join MedHealth, we want you to bring your whole self to work – and we value your unique contribution.
** We will not be able to support international applicants for this role.
