NDIS - Intake & Onboarding Coordinator

This Part time position is a Business Development Consultant role, and is customer centric, focused on nourishing and building our current NDIS client database within EACH. You will enjoy building strong partnerships with new and transitioning customers. As the first point of call, you will be guiding new and existing customers through the framework of EACH to receive our NDIS related services.
As a highly motivated team player in the way you engage and retain your customers, working in the NDIS field, you will become a Master of explaining our services in detail to our customers, being very well organised you can engage a wide audience including community stakeholders. The person we are looking for also has community-based disability, mental health or early childhood intervention experience or experience in a related field.
Ideally you will bring strong knowledge of the NDIS system and be comfortable in working towards regular KPI’s.
Your day will include constant communication with NDIS customers, obtaining the correct customer information and relevant compliance documents. You will onboard and configure their plans using CARELINK+ to make sure all customer financials are clearly established within their service agreements for new and renewing customers.
Qualifications
Skills/Qualifications highly regarded:
High level ability to foster and nurture customer relationships.
Demonstrated ability to make decisions and anticipate Customers’ needs.
An ability to support people to obtain their personal wellbeing and life goals through an empowerment-based approach.
Demonstrated ability to operate through a customer centric lens and apply customer experience principles to their work.
Ability to work well as part of a team including multi-disciplinary teams.
Ability to meet clearly defined outcomes and deadlines.
Ability to engage with and influence stakeholders at all levels of the organisation and externally.
Advanced computer skills including – Word, Excel, PowerPoint, Publisher, and Outlook
Diploma or higher tertiary qualification in a health or human service-related discipline or Business Management, Sales and Marketing, Project Management or equivalent.
Experience and Knowledge
Knowledge and existing relationships in the NDIS network will be highly regarded.
Extensive customer service and/or customer experience marketing practice.
Experience working with complex disability or related Customer presentations and complexities.
Experience delivering outcomes and working with KPIs.
Additional Information
EACH is committed to developing our people. At EACH you’ll be supported to be your best.
Engaging, inclusive, and supportive team.
EACH operate well over 200 programs and services which offer a variety of opportunities for career progression and development.
Positive culture and supportive and like-minded team and management.
Generous not-for-profit salary packaging of up to $15,900 tax-free income per year.
Up to $2,650 additional tax-free money to spend towards meals entertainment.
If this sounds like a role that would make you excited to come to work each day, we’d like the opportunity to learn more about you!
Please have a read of the position description and when submitting your application include brief outline addressing your interest and suitability for this role in the 'Message to Hiring Manager' field.
If you’d like more information about the position, please contact Lisa Gort, Program Director-NDIS via email on [email protected].
Applications close Tuesday the 12th of March 2024 Please note that applications will be reviewed as they are received. Interviews may take place during the advertising period - so don't miss out and apply today!
*EACH Commitments*
At EACH, we prioritize treating every individual with dignity and respect, regardless of their background, ability, or identity. We actively encourage applications from diverse backgrounds and those with lived experiences.
EACH is committed to creating a culturally safe environment that values and supports Aboriginal & Torres Strait Islander people(s), recognizing and respecting their unique culture and contribution to our communities. We strongly encourage applications from Aboriginal and Torres Strait Islander People. For further information regarding our commitment please see our Reconciliation Action Plan.
As a child-safe organisation, EACH prioritizes child safety and well-being by creating a secure environment for children and implementing effective organisational structures, policies, and procedures.