Network Engineer / Level 3 Technical Support

Position Overview: We are seeking a skilled and experienced Network Engineer or Level 3 Technical Support specialist to join our dynamic team. The successful candidate will play a crucial role in maintaining and optimizing our clients’ network infrastructure, providing technical expertise, troubleshooting complex issues, and ensuring maximum uptime and performance.
Key Responsibilities:

• Design, implement, and maintain network infrastructure for clients.
• Provide advanced Technical Support and troubleshooting for network-related issues.
• Collaborate with cross-functional teams to ensure seamless integration of network solutions.
• Perform network assessments, analyze performance data, and recommend improvements.
• Respond to escalated support tickets and resolve issues in a timely manner.
• Develop and maintain comprehensive documentation of network configurations, processes, and procedures.
• Stay up-to-date with industry trends and emerging technologies to continuously improve network infrastructure and processes.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum of 5 years of experience in Network Engineering or Technical Support roles.
• Proficiency in configuring, managing, and troubleshooting routers, switches, firewalls, and other network devices.
• Strong understanding of TCP/IP networking, VLANs, VPNs, and routing protocols (e.g., BGP, OSPF).
• Experience with network monitoring and management tools (e.g., Wireshark, Nagios, SolarWinds).
• Experience with scripting languages such as PowerShell, Java, Python, or similar.
• Familiarity with Linux operating systems and command-line utilities.
• Excellent problem-solving skills and ability to analyze and resolve complex network issues.
• Strong communication and interpersonal skills, with the ability to interact effectively with clients and team members.
• Active NV1 security clearance is mandatory.

If you are a passionate and skilled Network Engineer or Level 3 Technical Support specialist with a minimum of 5 years of experience in Network Engineering or Technical Support roles, an active NV1 security clearance, scripting experience (e.g., PowerShell, Java), and proficiency in Linux, looking to take the next step in your career, we encourage you to apply! Join our team and be part of a company that values excellence, teamwork, and innovation.