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SalaryChandler Macleod in partnership with Burbank Homes Australia, is seeking a New Homes Administrator, to support their customers throughout the maintenance and warranty period of their new home.
Based in Altona - western suburbs of Melbourne, this role offers a great career opportunity for the right person, aswell as a competitive salary and company benefits.
About the role:
- Ensure that all customers have a positive experience in their dealings with Burbank Australia throughout the maintenance and warranty period of their new home
- Liaise between the client and all Burbank home care inspectors and trades to coordinate maintenance and warranty services.
- Providing accurate information and updates to Burbank clients in relation to warranty repair work
- Documenting 90 day and 15-month warranty defect lists
- Arranging 90 day & 15-month warranty & structural appointments
- Filtering the shared email file and dispersing accordingly
- Creating and completing work orders
- Assisting inspectors with requests
- Assisting with material orders for sub-contractors
- Coordinating and booking inspections with clients and warranty inspectors
- Coordinate trades to make repairs as required
- Monitoring work by trades to keep within time frame agreed
- Efficiently scheduling warranty inspections and manage home care inspectors' diaries
- Liaise with tradespeople in relation to the scheduling and scope of approved jobs
- Ability to learn and adapt to new software systems
- Effective problem solving and a high level of initiative
- Ability to read and understand plans and construction documents
- An understanding of the residential building process and familiarity with the Building Commission Guide to Standards and Tolerances - ideal but no essential
