Address
Form of work Who are We
Known best as the 'Undisputed King of Trainers', JD Sports is a leading Multi-Channel Retailer of the biggest and best global Sports Fashion brands across footwear and apparel.
In 2017, JD Sports first established itself in the Australian market and has since expanded to 40+ stores in NSW, VIC, QLD, WA and SA with many more to come! With a combined total of over 850 stores across the UK, Europe, USA, New Zealand, South East Asia and Australasia, we are proud of the fact that we provide our customers with the latest and greatest styles whilst upholding world class service.
The Role
As the Store Operations Manager you are to assist the Store Manager and Assistant Store Manager in leading & developing the team to achieve sales and KPI’s through implementing company and store processes, policies and procedures and help manage store operations to deliver optimal productivity and compliance.
Key Responsibilities
Inventory Management
Financial Performance
Stocktake and Loss Prevention
Leadership and Communication
Visual Presentation/Retail Standards
Recruitment and Development
Work, Health and Safety
KPI's
Key Competencies
Customer Focus
Builds and develops lasting relationships
Actively seeks and explores customer feedback
Works closely with customers to develop solutions
Planning & Delivery
Plans and manages delivery to time, cost and customer expectations through best use of combined internal and external resources Acts promptly to address delivery/quality issues, taking accountability for resolving them constructively
Recognises the impact of decisions on other parts of the organisation, customers and stakeholders and takes appropriate action where necessary
Manages and directs workload to reflect business priorities, delegating as appropriate
Branding & Culture
Creates a strong and consistent culture of respect with a strong focus on customer service, performance and success
Builds effective teams with long term tenure
Encourages high performance within the group by creating reward and recognition programs, publicising this across the group
Identifies potential conflict situations and takes appropriate pre-emptive action to address them
Ensure strong brand representation is maintained across the board throughout the hiring and employment lifecycle
Learning & Development
Readily shares knowledge and experience with others, continuing to learn and applies this to the hiring process
Ensures employee development and internal career progression using consistent frameworks
Leadership
Communicates a compelling vision of our brands, inspiring and engaging customers, colleagues and stakeholders
Positively represents our business to colleagues, customers and stakeholders
Inspires others to maximise their potential
Is seen as a key go to person for all Personnel aspects of the business
Improving the Business
Encourages creativity and innovation to improve ways of working, processes and systems
Identifies opportunities to improve service and develop the business
Looks for opportunities to improve systems, processes and delivery to develop revenue and increase profitable growth
Experience
Experience in retail or warehouse environment
Experience in supervising teams
Experience coaching, mentoring and training others
Inventory management experience
Experience at data entry and administration
Experience managing rosters and daily scheduling
We understand that self-development and determination is subjective to the individual. So, ask yourself, do you value self-development and take every opportunity to learn and grow?
Whatever your answer is, if you think you have what it takes to join the ‘Undisputed King of Trainers’ we want to hear it!
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