AddressWe are looking for a Night Manager to lead the Night Team and deliver customer service support, balance the books, and perform other essential accounting tasks to help us stay one step ahead of tomorrow during our late-night shifts. The Night Manager will also ensure the safety, security, and smooth running of all other hotel operations in the absence of Senior Management.
Every day is different, but you'll mostly be:
Processing payments including room charges, debit and credit, cash and cheques in accordance with established procedures
Checking guests in, out and managing any wake-up call requests
Answering phones and dealing with overnight guest queries
Running or overseeing night audit property management systems or manual equivalents
Performing other duties such as concierge services and special guest requests
What we need from you:
A background in Hotel Front Office operations
Experience in similar role would be highly regarded
Knowledge of Opera is key to success
The ability to multitask and work well under pressure
Accounting and mathematics skills for accurate auditing and payment processing
Cash handling experience for counting and securing bank and processing cash payments
Computer literacy, including familiarity with PMS software
Strong verbal communication and good listening skills
Customer service experience
What you can expect from us:
We give our people everything they need to succeed. Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. You'll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey
Supportive, high performing team, offering plenty of mentoring & coaching opportunities to develop your skills
You have the opportunity to fast track your career with a growing global company
Paid birthday leave, enhanced parental leave, and proactive health days
Training and development
Popular hotel perks and discounts on the retail platform
Free meal on shift
Discounted staff parking
Paid Birthday and Well Being Leave
Some of the best employee discounts across our IHG Hotels for accommodation, food and beverage!
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you will become part of our ever-growing global family.
