AddressAbout the role
Do you value work-life balance?
Opportunity to work in a fast paced, performance driven environment
Highly engaged culture aiming to support your development
Role Location: MDC 100 Building, Eastwood City, Libis, Quezon City, Philippines
Role Type: Full-time, Permanent (hybrid work setup)
Shift Schedule: Dayshift schedules will be adhered to
What will your day look like
The Collections Associate will be responsible for managing delinquent customer accounts and accurate maintenance for all contacts by applying the appropriate ANZ Collections processes and strategies. This entails effective negotiation and management of customer response to design a payment scheme that would accommodate both the customer and bank, agree on the designed payment schedule, and educate them on future payment behaviour.
In addition, the Collections Associate will be expected to:
- Deliver results through the efficient actioning of accounts, in terms of accounts worked in classes, mail and email referrals, and incoming calls
- Follow Legal (and broader bank) policies, procedures and strategies, and base decisions on these guidelines, working within individually assigned CAD
- Answer queries from customers, mercantile agents, solicitors, and other key stakeholders
- Action accounts in a timely manner, including raising provisions for accounts where required by credit policy
- Ensure that work is of high quality and that attention is paid to detail in order to avoid errors
- Follow up any anomalies that may occur through errors from internal and external parties (including mercantile agents and solicitors)
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Excellent customer service skills, exposure to Excel, MS Word, Outlook, Internet explorer and the Windows interface will the key skills required
Contact Centre and/or Collections experience will be an advantage
Ability to work in a fast-paced environment where targets need to be reached
Strong written and oral communication skills
Strong financial and numerical literacy
So, why join us?
At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.
We are responding faster to changing customer requirements, focusing on the things that matter the most, energizing our people, eliminating waste and reducing bureaucracy.
A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.
ANZ recognizes the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.
We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you.
To find out more about working at ANZ or to view other opportunities visit https://www.anz.com.au/careers/
Job Posting End Date
28/04/2023
, 11.59pm, (Melbourne Australia)
