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Salary- Help group IT support teams in maintaining Endava IT infrastructure * Provide onsite and remote desktop support for employees using Endava IT assets and systems * IT hardware asset management * Update internal documentation and procedures * Offer technical expertise for non-technical staff * Respond to high priority issues in a timely manner to assure business continuity * Out of business hours on-call for high priority issues * Maintain Access Control and CCTV systems * Provide IT support for conferencing equipment, collaboration rooms and printing services
- Experience in Windows 10 and MacOS (installation, operation and troubleshooting) * Imaging and deploying Windows equipment using various tools including SCCM and Intune * Hardware support: Various Windows and Apple devices * Active Directory and Azure Active Directory knowledge * Knowledge of networking concepts, principles and troubleshooting skills * Microsoft Office 365 administration knowledge * Video conferencing (implementations and troubleshooting), printing support, patch management, asset management * Data centre equipment physical maintenance * ITIL awareness * Experience in using ITSM tools * Excellent customer service and interpersonal skills * Excellent verbal and written communication skills * Awareness of IT hardware and security audits * Experience maintaining Access Control and CCTV systems * Experience with PowerShell scripting (nice to have)
*What we offer you* You won't have all the skills above - no one does. But we will help you fill in the gaps through training, mentoring and working on great projects with small and large teams. You will be working with some of the brightest people in business and technology on challenging and rewarding projects. Endava prides itself on growing an international environment that encourages the professional and cultural exchange of ideas and continued individual development. *Benefits* * Financial benefits include a competitive remuneration package and share success plan. * Work-life balance is supported through flexible working hours and 20 days of remote work per year. * An inclusive parental leave policy that supports 12 weeks of primary carers leave and 4 weeks of secondary carers leave. * Recognition of length of service through an additional day of leave after year 3, 4 and 5 with a maximum of 3 extra days per year. * Learning and development opportunities to support professional growth: Endava University, Pass IT On guilds, training, coaching, conferences, certifications, global online learning platforms subscriptions, access to our Endava library and more. * A monthly lifestyle allowance and access to well-being resources including EAP, Calm App, Sworkit App and more. * In-person and online team-building events and activities that bring our people together. * Welcoming office spaces with access to fully stocked pantries and amenities. * Values-based recognition awards including Zone Awards, E-Thank Yous and Pin Awards. Endava is an Equal Opportunity Employer. Endava does not discriminate based on race, religion, colour, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other status protected under federal, state, or local law. All employment is decided based on qualifications, merit, and business need.
