Operations/ Administration Officers

• Be part of an inclusive and high-performing team
• Enjoy a rewarding career move with opportunities for development
• Make a difference with a fund that puts members first

About us

When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2 million members.

Australian Retirement Trust is the super fund formed through the merger of Sunsuper and QSuper. As one of Australia’s largest superannuation funds, we proudly take care of over $200 billion in retirement savings. Our teams are as diverse and unique as the members we strive to inspire and empower. Our inclusive culture means you will be valued and heard in a respectful workplace, where you can be your authentic self every day.

About the role

To support our success we are looking for Operations Officers to join the Operations business unit across the following teams:

• Customer Contributions
• Customer Payments
• Customer Support
• Service Recovery and Risk

As an Operations Officer you will be responsible for the overall maintenance of members’ superannuation accounts throughout their life with Australian Retirement Trust. This will include maintaining data integrity, effective product delivery, timely and accurate maintenance of contribution and claims processing and high-quality account maintenance. Service to our members is the focal point of all sections within the business unit. As a key internal support function, the role requires effective stakeholder management and interpersonal skills.

We have multiple positions available, including permanent opportunities, 12 month max-term/ secondment and 6 month max-term/ secondment opportunities.

About you

If this is the right role for you, your skills and qualifications will include:

• Customer service experience in a high workload environment.
• Good interpersonal skills, with the ability to work effectively in a team environment.
• Demonstrated analytical, investigative and problem solving skills.
• Excellent communication skills in both written and verbal formats.
• Superannuation or financial services experience is desirable.

How you'll benefit

As part of the Australian Retirement Trust team, you’ll have access to development programs that help you focus on solutions-based outcomes, and innovative ways to support our members. We provide a dynamic and rewarding work environment featuring:

• Competitive salary, bonus, and super offerings
• Flexible work arrangements
• Generous parental leave entitlements
• A focus on learning and development, including study assistance
• Volunteer and community service leave
• LGBTQI + and disability employee networks
• Wellbeing initiatives including Employee Assistance Program and discounted health insurance
• An additional leave day each year on top of annual leave.

Next steps

Make a difference and join a high-performing team where you will be encouraged to be your best. If this sounds like the role for you, apply before Monday, 12 December 2022.