Operations Manager Melbourne, Victoria

Description

Who we are

Selina's mission is to build a global movement where people live, travel, work and explore unique local experiences while forging meaningful connections. Built with the digital nomad in mind, Selina is disrupting the hospitality industry with a design, tech and socially-centric approach to boutique hotel and co-working experiences that enable travelers to seamlessly live and work abroad.

About the Role

The Operations Manager is the number one leader and final decision maker at the location level. At its core, the main function of this role is to manage and oversee every last detail of the location operations; leading all managers and staff to ensure the location is functioning optimally while achieving all financial and experiential goals..

What you will be doing

Product

• Supervise the functioning of all product areas of the location (Front of the House, Back of the House, F&B, Kitchen, CoWork, Experience) optimizing all opportunities
• Connect with the Country and Global Product leads to ensure proper functioning of products in the location.
• Ensure location is properly stocked with all the necessary supplies and equipment.

Finance & Accounting

• Manage the location's P&L and reporting ensuring that all revenue, costs and data is consistent across all channels
• Ensure proper accounting recording and compliance with local accounting legalities
• Controls and systems for accounting on site are followed at all times and are in line with Selina guidelines

Compliance

• Ensure compliance with all location-applicable laws and practices and report all issues that arise or may cause a disruption to the business

Human Resources

• Act as direct manager for all the location Managers
• Lead and support the recruitment and selection process for open positions at the location.
• Create and manage the staffing plan for the location.
• Ensure that staffing has a low impact to P&L whilst maintaining high levels of service and experience.
• Be the location's main POC for training needs assessment and delivery of training.
• Revise and manage the location's payroll, benefits and incentive plans. Supervise the implementation of environmental health and safety plan at the location

Revenue Management

• Meet and exceed the location's revenue goals

Sales

• Establish and manage the sales strategy for the location

Marketing

• Generate local partnerships to promote the Selina Brand
• Create and manage the location's marketing plan following brand guidelines
• Ensure proper use of the brand guidelines

Experience

• Support and manage an environment to provide a positive experience in all the Selina Communities (guests/visitors, employees & community).
• Ensure proper implementation of the experience/programming designed for the location
• Be present at the location to support team members in providing a great experience.

What you need for the role

• 2+ years experience as hotel general manager or operations manager.
• Strong multitasking and time management skills
• Sound financial management skills
• Excellent communication skills
• Experience working in multicultural environments (preferred)
• Sound understanding of processes and operational efficiency
• Strong people management and negotiation skills
• Solid abilities for reporting and analyzing information for

decision making

What can you expect

• Competitive salary
• Performance bonus
• No dress code
• Multiple online training opportunities
• Cultural events and wellness activities at Locations. Volunteering with Selina Gives Back; because sharing is caring
• Huge Selina experience discounts on your stay, food & fun for you AND your friends & family (you can expect to become even more popular among your friends)
• Have your birthday off
• Amazing referral program with cash and global holiday packages; we know you hang out with other great people
• Extra country-specific benefits; we can tell you more during the application process