AddressAbout Team Global Express
Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We're not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.tgexpress.com.au
Why TGE
We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.
What we offer
- Competitive salary above industry standards
- Upskilling, training, mentoring and more to support your career development journey
- Fun and practical employee perks and discounts
- Inclusive parental leave policy that supports all parents & carers
- Peer recognition awards acknowledge when you go above and beyond
About the role
Responsible for the effective coordination of the pallet management process within the business unit, ensuring compliance with relevant policies and procedures. This role will also assist the AM Supervisor operationally when required as well as inbound/outbound document control for all freight movements.
What you'll do
- Ensure that relevant policies and procedures as outlined in the induction process are observed.
- Provide timely, relevant, and accurate reports relative to pallets.
- Support business unit reviews and updates of systems to support company cost reductions and risk regarding pallets.
- Proactively maintaining a positive can-do relationship with customers and ensure regular communication in a timely manner.
- Support and govern strategic operational pallet planning initiatives that will ultimately result in lower costs and tighter control measures.
- Assist in the development, facilitation, and documentation of process controls in relation to pallets.
- Administer and reconcile pallet hire accounts using relevant software.
- Provide quality customer-focused administrative services.
- Confirm delivery timeframes for the following day.
- Assist with driver payments and pay queries.
- Complete job booking and driver allocations.
- Ensure timely entry of trip sheets/delivery notes to maintain correct invoicing.
- Follow up on customer inquiries without delay and report to relevant manager when necessary.
- Ensure communication between customer service and other departments remains at the standard required to meet our customer's needs.
What you'll bring
- Operational knowledge/understanding of pallet controls/ management (preferred / highly regarded)
- Working knowledge in Word, Excel, Power Point.
- Knowledge of Rockhopper, FMS, White and Blue Rockhopper, Crystal reports, Data warehouse applications advantageous.
- Knowledge of various vehicle types and their specifications within the transport industry (preferred)
- Some understanding/awareness of Cost, Margin and Revenue and ability to review and process data from financial reports.
- Ability to initiate and complete improvement projects.
- Dedication to customer service and providing positive outcomes for our valued clients.
- Analytically minded - a lateral thinker with hands on positive attitude.
An inclusive workplace, works for everyone
We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as Tangata Whenua and Treaty of Waitangi partners in Aotearoa New Zealand.
Our recruitment process
Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.
Other things to note
- When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
- During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
- TGE is listed as one of LinkedIn's Top Companies of 2023 in Australia.
Additional Information
We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.
As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.
It's never been a more exciting time to join our team as we take the next step in our journey.
To find out more about us, visit https://www.tgexpress.com.au/careers
To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.
