Job description
Fun & Friendly Work Environment
Training and ongoing development opportunities
Iconic & Well Known Brand
PART TIME - Customer Service Representative – FOOTSCRAY LOCATION (ON SITE)
About the Company
At Nine West, our aim is to grow our people, our stores, our brand and our image to maintain our place as a market leader in footwear and accessory retailing.
Established in 1978, the Nine West brand took its name from its founding address at 9 West, 57th Street in New York City. With over 50 stores in Australia, we have a prominent brand presence and reputation for delivering exceptional products and service.
We cultivate a work environment in which our teams are constantly challenged to deliver exceptional results. For this reason we seek out professionals who are aligned to our purpose and passionate about our products.
The Responsibilities
Based at our Footscray warehouse, you will assist the Online Team by providing customer service support, answering general enquiries, general administration relating to the Online store, as well as:
Coordinate the customer service team
Manage the back end of the customer service website using Demand-ware
Liaising with internal and external contacts
Preparation of customer orders
Maintaining a high level of email and phone communication
General administrative duties
Stock control and processing Online returns
Your skills and experience
A professional and calm approach
Previous experience in a high volume and fast paced customer service environment (ideally in a retail fashion environment)
Experience in working with Demand-ware and tracking the progress of orders from start to end
Excellent verbal and written communication skills
Outstanding administrative and organisational skills
Problem solving skills
Previous experience in Zendesk will be an advantage
In return you will be offered:
Discounts on current season merchandise
Training and ongoing development opportunities
An inspiring and supportive culture where performance is recognised
The Application Process:
If Nine West sounds like the perfect fit and you are looking for an opportunity join be part of a dynamic retail environment, select the 'apply ' link to submit your application with a cover letter specifying your motivation for applying. Please note that due to the high volume of applications for this position, only those who progress to the interview stage of the recruitment process will be contacted