Address
SalaryAt WesTrac, we're made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you've always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we're Made for More.
About the role
WesTrac is seeking an experienced and customer focused Part Sales Coordinator to join our team in Tweed Heads.
Reporting to the Branch Coordinator, our Part Sales Coordinators are responsible for providing a high level of customer service to both internal and external stakeholders. Our successful candidate will be a highly motivated individual with high attention to detail and the ability to thrive in a fast-paced role.
Key Responsibilities
The successful candidate will be responsible for the following tasks but not limited to:
- Parts Interpretation
- Customer complaints
- Dispute resolution
- Customer enquiries
- Data Processing
- Inbound orders
- Demonstrated experience in a customer service position
- Problem solving
- Time management
- Being able to manage multiple tasks
- Intermediate computer skills - MS Office and online applications
- Excellent communication skills
- Positive attitude and passion to deliver the best outcome for the customer
- Familiarity with CAT equipment or processes will be highly regarding, however this is not an essential requirement for this role.
As one of the World's leading Caterpillar dealers, WesTrac services a broad range of customers across NSW, ACT & WA. Our ongoing success is attributed to the individuals that make up our teams, which is why we offer a competitive benefits package and pride ourselves on our Safe, Engaged and Customer Focused Culture. As a WesTrac team member you will receive:
- Competitive remuneration
- Job security and serious potential for advancement
- Refer a friend program - work alongside your mates and receive $1000 for each successful referral, $3000 for trades!
- Annual Remuneration and performance review
- Discounted CAT Hand Tools
- Fitness Passport for the whole family
- Income protection with 24/7 coverage
- 12 weeks paid parental leave
- Online Learning Library to support your continued development
- Opportunities for progression with pathways to field services, sales and leadership roles
- Dealership network with opportunities for short term or permanent transfers
- Salary Packaging + Novated leases
- Ability to purchase additional annual leave
If you believe you have the skills and experience to succeed in this role, please submit your cover letter and resume for consideration via the link.
For further information regarding this role, please contact Kate on 0483 160 369.
Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.
At WesTrac, our primary focus is our people. As we look to the future, we're focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.
Advertised:
