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SalaryAbout Us
NSW TrainLink helps connect customers all over NSW and beyond. Our intercity and regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.
Our services support thriving regional communities and economies by helping people access the things that are important to them and by bringing visitors to our stunning regions. And it's all thanks to our dedicated and passionate team from right across NSW, who work together to make more than 32.6 million customer journeys happen every year.
About The Team
We have an exciting opportunity for both a permanent part-time and full-time Passenger Service Supervisor to join our North and Central Region team based at our Grafton Depot.
Our Passenger Service Supervisors lead a small onboard team on our NSW TrainLink services. Whilst travelling throughout NSW they work closely with the team to ensure that all customers are provided with an exceptional service and that safety is prioritised for everyone onboard.
About You
We are looking for Passenger Service Supervisors who have experience in a customer service environment with the ability to work well in high pressure and conflict situations. The successful applicants will be able to operate both independently, using initiative and self-direction, and as part of a team. Supervising a team of on-board staff, you will need to have previous management experience, exceptional interpersonal skills, and the ability to deal with a variety of stakeholders.
The Opportunity
The Passenger Service Supervisor is a people leader that delivers and maintains the highest standard of customer service, safety, and security to customers traveling on NSW TrainLink services.
The key responsibilities will be but not limited to:
- Provide leadership and supervision to the onboarding team
- Coordinating all services and collaborating with all the staff on the train during the travel
- Providing customer with additional assistance and managing customer complaints
- Lead and manage emergency and safety critical situation and working with key stakeholders.
- Attending to customer requirements and assisting with luggage
- On-board cleaning including cleaning on-board amenities
- Lead crew engagement via pre-departure operational safety briefings.
- Reinforce safety standards and safety behaviours
- Take appropriate action to report and document service issues
These position will require you to travel within Regional NSW and may include overnight stays. The rostered shift lengths may vary depending on the travel location.
You will need to be willing to work either 19 hours per week or 38 per week across a 14-day rotating shift work roster including weekends and public holidays. You may also be required to work additional hours at short notice with the potential for overtime.
For further information, please refer to the position description Passenger Service Supervisor
A Talent Pool will be created for current and future temporary and permanent, full-time and part-time positions that become available at Grafton for this role over the next 18-month period. If you are deemed suitable at interview and a vacancy arises, you may be contacted and asked to complete pre-employment checks.
Benefits and Salary
Salary will be $1,338.05 (pro-rata) per week including superannuation and leave loading.
NSW TrainLink offers its employees challenging and rewarding work with opportunities for career progression, learning and development and work-life balance. Other benefits include
- Free travel on NSW government trains, buses and ferries
- Flexible work practices
- Applicable shift allowances and penalty rates
- Full corporate work uniform provided
Join NSW TrainLink for the opportunity to shape the future and make a genuine difference for the people and communities of NSW by providing a world class rail system.
How To Apply
- Answer all questions on the online application form.
- Provide a copy of your current resume outlining your skills and experience (maximum 3 pages).
Applications Close: 11:59pm on Sunday, 4th October 2022
We are the community we serve
We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome people of all backgrounds, experience and abilities.
We enable our people to work in ways that work for them and are proud to be recognised as a FlexReady Certified employer for our flexible work policies, offerings and practices. Working virtually and from different locations including regional locations, staggering work hours and job sharing are just some of the ways our people can work flexibly.
Please contact the Talent Specialist below if you require any adjustments to be made to how you interact with us throughout the recruitment process or would like to discuss flexible work options.
For any enquiries, please email Maxine Greenstreet at MAXINE.GREENSTREET@TRANSPORT.NSW.GOV.AU.
Learn more about how Transport supports people with disability and those providing care via https://www.transport.nsw.gov.au/about-us/careers/people-disability
We’re certified as a Family Inclusive Workplace
Our flexible work practices and policies for parental leave, employee and family wellbeing and family care enable us to provide genuine support for our people to thrive at work and at home.
Apply today to register your interest!
Find out more about NSW TrainLink at https://www.transport.nsw.gov.au/nswtrains.
Take a look at our application tips video series for plenty of great information on navigating and acing the application and recruitment process with NSW TrainLink.
Our COVIDSafe Measures Policy
All Transport NSW workers are required to have:
- appropriate evidence of being fully vaccinated with a TGA approved COVID-19 vaccine; or
- an approved medical contraindication.
You will be required to show proof of your COVID-19 vaccination status or apply for a medical exemption prior to securing this role.
