Patient Liasion Officer - Administration Officer, Level 6

NSW Health

To plan the provision of comprehensive, balanced and coordinated health services to promote, protect, develop, maintain and improve the health and wellbeing of the people of New South Wales.

The NSW public health system is the largest public health system in Australia, providing safe, high quality healthcare to the people of NSW. By global standards, the NSW Health system is high performing, delivers safe, quality care, & our population is considered amongst the healthiest in the world.

In the face of challenges, our health system & its workforce has shown time & again the ability to adapt & change to deliver high quality care to the people of NSW. World class training & education, advances in technology, investment in preventative health & innovative models of care will help us build an even stronger, more flexible, patient-centred health system in NSW.

What You'll Be Doing

The vision for South Eastern Sydney Local Health District (SESLHD) is ‘exceptional people, healthier lives’. SESLHD is committed to enabling our community to be healthy and well, and to providing the best possible compassionate care when people

need it.

This position contributes si gnificantly to increasing revenue for the organisation from patients electing to use their private health insurance in a public hospital setting. It plays a key role in promoting the use of private health insurance by patients, and the position holder is required to provide accurate and timely information to the patient /carer about using private health insurance in a public hospital.

This position is required to identify which patients have private health insurance through effective questioning techniques. This position is also responsible for actively seeking opportunities to promote and market patient use of entitlements to convert from non-chargeable to chargeable, and for training and supporting front line administrative staff in revenue systems and processes.

Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified for this position following suitable labour market testing.

All workers and new recruits are required to receive 2 doses of a Therapeutic Goods Administration approved or recognised COVID-19 vaccine to commence employment/ engagement or continue to work within a NSW Health service.

A worker and new recruit will be considered compliant if they have a medical contraindication to all available Therapeutic Goods Administration approved or recognised COVID-19 vaccines and provide medical contraindication evidence in line with the policy requirements.

In addition, all Category A workers and new recruits are required to receive one dose of the seasonal influenza vaccine annually to be considered compliant.

Category A workers and new recruits who are non-compliant with seasonal influenza vaccination or have a medical contraindication to influenza or COVID-19 vaccinations must comply with all other infection control risk reduction strategies as directed while working in a Category A position.

SESLHD is committed to creating a workplace that reflects the diversity of our community. This will help ensure our employees, our patients and their carers, feel supported. We encourage people from different backgrounds to apply.

Support for Aboriginal and Torres Strait Islander candidates

• 🖥

  Office and Team Coordination

  Coordinate the smooth and effective day-to-day administrative operations of an office or team

• 🗓

  Organisation and Administration

  Manage the smooth operation of projects and cases including filing documents, scheduling appointments, and organizing files and documents

• ✅

  Prioritization

  Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions

• 🔍

  Attention to detail

  Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables