Patient Options Liaison Officer , Queensland Health

Central Queensland Hospital and Health Services Revenue team are now recruiting to a Patient Options Liaison Officer, permanently!
The Patient Options Liaison Officer provides customer focused coordination aimed at developing, implementing, and maintaining coordinated, user friendly systems and processes enabling patients to exercise their option to be treated as a non-public patient.
To be considered for this position, submit your CV along with a Cover Letter addressing the “How you will be Assessed” section of the role description.
Job details Position status Permanent
Position type Full-time
Occupational group Administration
Classification AO4
Workplace Location Rockhampton region
Job ad reference QLD/RK4A541392
Closing date 11-Feb-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration
Contact person Gemma Ruge
Contact details (07) 4920 7365
Access the
About us:
Revenue's goal is to provide advice and assist in maximising the Central Queensland Hospital and Health Service's (CQHHS) own source revenue activities. Maximising revenue opportunities is essential for the health service to be efficient and continue to provide high quality patient services that meet patient needs and expectations. Revenue also owns the recovery of patient and provider accounts, works to coordinate CQHHS debt collection submissions and patient account write off requests and delivers compliant and standardised financial customer accounting services.
About the role:
Provide a highly customer focused coordination and liaising role aimed at developing, implementing and maintaining coordinated, user friendly systems and processes that enables patients to exercise their option to be treated as a non-public patient.
About you:
The ideal applicant will be someone who can demonstrate the following:

• High level communication and interpersonal skills with the ability to effectively present information related to Medicare Ineligibility to Ineligible patients, relatives and staff and other key stakeholders.
• Advanced ability to contribute to professional practice by facilitating the development, implementation and evaluation of initiatives to improve patient and service outcomes through quality improvement and research processes.
• Experience or the ability to rapidly acquire experience in developing and presenting training packages.
• Demonstrated knowledge or the ability to rapidly acquire sound knowledge of the provisions of relevant Policy, Procedures, Legislation or Directive which relates to patient eligibility, billing and Private Practice arrangement.

What we offer:
Salary information:
Total remuneration value of up to $110,852 p.a. is comprised of:

• A salary between $88,187 - $97,157 p.a.
• 12.75% employer superannuation contribution
• 17.5% leave loading

Other benefits include:

• Professional Development Opportunities
• Education Opportunities – Study and Research
• Work-Life Balance, Variety and Flexibility
• Generous Salary Sacrificing
• Paid Parental Leave
• Employee Assistance Program (EAP)
• Discounted Private Health Insurance
• Fitness Passport

Vaccine Preventable Diseases (VPD) requirements:
It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.
How to apply:
To submit your application / expression of interest, please include:

• Your current CV or resume, including referees.
• A short 1 to 2 page cover letter outlining how your experience, abilities and knowledge align with the organisational values, accountabilities and “How you will be Assessed” section of the Role Description.
• Include any additional forms / evidence as attached or listed on the Role Description.

Please note pre-employment checks will be carried out on applicants recommended for appointment/employment which may include confirming your qualifications, professional registration/s, previous employment history (including any previous disciplinary action), criminal history, Australian work status and vaccination requirements.
For assistance, contact and quote the Job Ad Reference (JAR) RK4A541392
Applications close: Sunday, 11 February 2024
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote and .
This position will be filled in accordance with Queensland Public Health Sector (QUEENSLAND HEALTH) CERTIFIED AGREEMENT (No. 11) 2022.
Documents
Before applying for this vacancy please ensure you read the documents below.
Information Package for Applicants
Role Description