AddressAs a Payroll Implementation Team Lead, you’ll be responsible for:
Project Delivery
Working with the other Team Leaders on the distribution of projects amongst the team, taking into consideration their strengths and workload capacity, ensure deadlines are met and quality standards are maintained.
Coordinate with other internal teams to ensure smooth operation and communication within EH and with clients.
Identify and address resource constraints or needs that may hinder the team's success.
Assist with troubleshooting and client queries and acting as the 1st escalation point for client issues.
Act as the SME on payroll projects based on payroll best practice (when actively working on a project).
Team Management
Manage and coach direct reports; this includes identifying skill gaps, providing coaching and mentorship, and facilitating learning opportunities.
Provide assistance and guidance on customer requirements or issues that occur in the project. Evaluate the performance of team members, providing feedback, setting goals, conducting performance reviews, and recognising outstanding contributions. Conversely addressing any performance issues promptly and providing constructive feedback.
Ensuring your team understands their role and responsibility and meet performance targets.
Lead by example, fostering a positive team culture that encourages open communication, trust, and mutual respect.
Facilitate team meetings, ensuring they are productive, inclusive, and focused on achieving objectives. Encouraging brainstorming, problem-solving, and decision-making within the team, and Complete team reporting and status updates.
Subject Matter Expertise (Payroll):
Have a deep understanding and expertise in payroll processing, legislation and our system capabilities for both Australia and New Zealand.
Ensure the data in our business management systems (e.g. sales, support, project management, time tracking) is accurate and current.
Ensuring compliance with regulations and maintaining high-quality standards within the team.
Innovation & Process Improvement:
Responsible for overseeing specific projects or initiatives related to your subject matter area. Ensure that projects or initiatives are completed on time and within scope, and that they meet the EH goals.
Constantly review and improve our delivery processes, analyse issues, propose solutions, and collaborate in decisions that align with the EH goals.
Identify opportunities for improvement and growth and contribute to the development of long-term strategies.
Collaboration & Communication:
Foster collaboration with other Team Leaders, teams and departments to achieve the EH objectives.
Be able to convey complex information to team members and stakeholders in a clear and understandable manner.
Address conflicts and issues within the team, promoting a harmonious working environment
