AddressBe part of a growing health tech company that does meaningful work.
Are you driven to provide top level customer service and seek meaningful impact at work? If so, this could be the role for you!
You will be joining our fast-growing company in the health and disability sector. We operate a high tech, high touch Plan Management business that allows us to focus on what is most important, human connection and supporting our participants in achieving their goals. You would be joining Provider Choice, which is the Plan Management business which sits within the T-Shirt Ventures company.
Our passionate team is based remotely in various locations across Australia, as well as our Sydney HQ and Perth office. We are looking for someone to join the team who lights up when they help others, is a quick witted problem solver, loves working in a collaborative and supportive team. We are a friendly team who help each other out as much as possible, however in this role you will need to take ownership and make independent decisions as well.
The role
You are the partner and advocate for your participant and their support network. You will help your dedicated list of participants by taking on the administration of their NDIS accounts, provide them with expert advice to help maximise their plans and navigate the ever changing regulations of the NDIS. It can be overwhelming and stressful for participants and their families. This role is all about caring, educating, providing guidance and exceptional service.
Your role will include:
- Building relationships through open and interactive communication, to ensure a smooth experience for the participants with top level customer service through all channels of communication
- Providing expert advice to assist with the participants' individual plan and ensure they are getting the most out of their funding
- Helping the participant navigate the NDIS, making the experience less overwhelming
- Liaising directly with providers to ensure invoices are paid on time
- Being an advocate for the participant when communicating with the NDIA
- Providing monthly statements and proactive updates to the participant
- Working collaboratively with your pod in a team environment
About you
We are looking for someone who has:
- Exceptional written and verbal communication skills with the ability to talk someone through complicated situations in an understandable way
- Excellent time management skills
- High attention to detail
- Enjoy's working in a collaborative environment with a team first mentality
- The ability to work in a fast paced and dynamic environment
- The ability to think outside the box and problem solve, there is never one right answer to the same question when it comes to the NDIS
- Most importantly you will need empathy, resilience and a compassionate approach
- Bonus if you have experience in administration, customer service, and call centre roles and/or direct experience within the disability sector
- You are comfortable and confident in working remotely with teams across multiple timezones
Our Values
Why join us?
- Our mission is big and meaningful. It's about using smarts and heart to transform the lives of some of the most vulnerable Australians.
- You'll be joining us at a time of rapid and exciting growth, we have experienced 1,765% growth as a business since our first capital raise and our team grew 294% in 2021!
- The NDIS is a part of the core government funding budget and is awarded over $30 billion annually.
- With strong backing from venture capitalists and high-net-worth investors, we have recently closed off our latest investment funding round.
- And that doesn't even measure the impact that we're having. We've helped over 15,000+ families navigate the NDIS and in some cases, it's life-changing.
- You'll be joining an amazing values and purpose driven team who are highly engaged (we have a eNPS of 67.5%) and love what they do!
Balanced and inclusive team
At T-shirt Ventures, we're from all over the world (13+ countries and counting), women make up more than 50% of our workforce and 1/3 of our leadership team. We see the diversity in our backgrounds, identities and beliefs as our greatest asset. We're looking for values aligned people with passion, grit, and integrity.
We consider a diverse range of experience and skill-sets for our roles and you're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns.
More about T-shirt Ventures
In our world, everyone has the right to dream, hope and live the life they want.
T-shirt Ventures is an innovative health tech company that helps people living with disability and long-term health needs to overcome their challenges, achieve their goals, and improve the quality of their everyday lives.
Learn more about our story and we're excited to meet you!
