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SalaryExciting temporary role that will have you managing the relationship between the Clinical Program, associated eHealth service providers and customers across Queensland Health, including: recommendation of products and services to ensure sustainable and cost-effective information technology solutions; end-to-end management of client expectations; and oversight of cost recovery activities.
Job details Position status Fixed Term Temporary
Position type Flexible full-time
Occupational group IT & Telecommunications
Classification AO7
Workplace Location Brisbane Inner City
Job ad reference QLD/EHQDSB458840
Closing date 12-Dec-2022
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration Fixed term temporary full time, up to 12 months
Contact person Sarah Gibson
Contact details (07) 3170 4743
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The role:
In this role you will support the Manager of Solutions Consulting as you manage the functional relationship between the multidisciplinary Clinical Program (and associated eHealth Queensland) service teams and customers from around the state. By engaging with the customers, you will coordinate and prepare proposals for the delivery of specialised IM/ICT work packages; ensuring that products and services delivered by the Clinical Program (and associated eHealth service providers) are responsive to customer needs and meet business objectives.
You will need to engage with clients regularly, ensuring that the products / services being delivered address the needs of the business, whilst ensuring that expenditure and timeframes remain within agreed work packages. Through developing and maintaining strong relationships with customers, you will identify risks and issues related to the delivery of work packages and escalate as appropriate.
Are you right for this role?
Essential to this role is clear, concise, and effective communication - with a flair for customer engagement. You'll bring an ability to understand complex systems and the ICT solution development environment, and a skill in simplifying technical information to communicate easily with stakeholders, including giving advice and guidance to customers around the ICT project lifecycle. Additionally, you will be able to listen to the needs of customers and interpret these requirements to provide detailed specifications to the Clinical Program (and associated eHealth service teams) to drive work packages and facilitate provision / development of ICT solutions.
A keen eye for detail and an ability for understanding and anticipating customer needs will see you drive and expand on existing customer sales leads, whilst identifying and developing on new leads and prospects with a view to developing a pipeline of potential opportunities. Additionally, you will actively connect and enhance customer relationships, before, during and after the conclusion of sales engagements to drive future engagement, whilst also reporting on performance and customer satisfaction to inform areas of improvement.
You will be able to identify and build effective networks with a range of stakeholders internal and external to eHealth Queensland and will be confident to build and nurture trusting relationships at all levels within and across services and organisational boundaries.
About Clinical Program in Delivery Services Branch - eHealth Queensland:
eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.
The Clinical Program offers various services through a fee for service business model to help customers to project manage, analyse, design, develop, test, integrate and implement ICT solutions into the Department of Health or Hospital and Health Service (HHS) environments.
Benefits of working with eHealth Queensland:
By joining eHealth Queensland you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.
You will enjoy a variety of benefits, including:
- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote and .
Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis (temporary; full time or part time).
Documents
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Role Description
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